Crypto.com Outage History

We are currently experiencing processing delays with deposits and withdrawals across all networks. Please be assured that your funds and transactions are completely safe. Our team is actively investigating the issue and working to restore normal operations as quickly as possible. We will provide further updates as soon as we have more information.

We are currently experiencing an issue with our vendor which provides card payment services for US users. Users may experience delays or errors when topping up cards, viewing deposit methods, or setting up bank accounts and transferring funds. We are investigating and will provide updates as we have more information.",

We are continuing to investigate this issue.

Our payment provider, OpenPayd, is currently experiencing service disruptions. Consequently, EUR deposits and withdrawals via OpenPayd may be intermittent or delayed. Deposits: Please pause any planned deposits via OpenPayd until further notice. Withdrawals: Expect processing delays until service is fully restored. Recommended Action: We advise using Banking Circle, our backup EUR vendor, for all transactions during this period.

We are aware of an issue preventing UK Crypto.com Exchange users from completing the EDD form, which temporarily restricts trading activity. Our team is working to resolve this with the highest priority.

We have temporarily disabled deposits and withdrawals on the SUI network in response to an ongoing network issue. Affected tokens: SUI, USDC, CETUS, IKA, WAL.

KSM staking and unstaking are temporarily unavailable as we migrate to a new staking pool provider. KSM staking rewards will not accrue during this period. Your KSM balance is not affected. We will provide an update once services resume.

We're currently experiencing some issues with our USD fiat wallet provider Greendot. Users may see some delays or error when trying to set up USD cash account, deposit, withdrawal may be temporarily unavailable during this period

Deposits and Withdrawals of RUNE have been paused due to ongoing security concern

Please note FLR Staking has been suspended except for users in US and Canada regions due to validator change. We will update when the staking service is resumed.

We are working hard now to fix this issue. You can still use the Crypto.com Main App in the meantime.

We are currently investigating an issue that some stocks may not display market data in the mobile app

We are temporarily suspending Litecoin (LTC) deposits on Crypto.com App and Exchange while we monitor a developing situation on the Litecoin network. This is a precautionary measure to protect our users. We are actively monitoring the situation and will restore deposit functionality as soon as it is safe to do so. We apologize for any inconvenience and will provide further updates here.

We are currently working with our email provider to resolve this issue involving delayed emails to Crypto.com users.

We have identified the root cause of this issue and are working to resolve the balance display so it shows the correct balance in USA stocks accounts

We are aware of users experiencing connection issues with the Crypto.com Main App and Exchange login page. Our team is working on urgently resolving this. Thank you for your patience.

Please note the Cash Earn feature is temporarily unavailable due to issues on our vendor Greendot. We will let you know once the service resumes.

Issues on Greendot side have been resolved and the Cash Earn feature is back to normal.

PayPal is currently unavailable as a payment method for US customers. Please choose an alternative payment option. We apologize for any inconvenience this may cause.

We are aware some users are unable to verify with their passkeys, we are currently working this at the highest priority. In the meantime please use other MFA method to authenticate.

We are currently experiencing an issue with 1099-DA forms downloading as expected from our Tax site https://crypto.com/1099form/download. Services will resume once these issues are resolved.

We are currently addressing a technical issue affecting the availability of UpDown contracts on the platform. Our team is actively working to restore these instruments as quickly as possible. We apologise for the interruption and will provide further updates as they become available.