Crucial Hosting incident
Email Delivery Issues Affecting External Recipients
Resolved after 44 days 14 hours, affecting Web Hosting Services and Reseller Hosting Services, on June 14, 2026.
The issue affecting email delivery to certain external recipients has now been resolved. Our investigation determined that the issue was related to the SpamExperts email filtering service. As part of the remediation process, the API version was updated, which restored normal email delivery operations. Our Team will continue to closely monitor the environment to ensure ongoing stability. We appreciate your patience and understanding while we worked to address this issue.
Affected components
Update timeline
- identified Jun 14, 2026, 10:39 PM UTC
We are aware of an issue currently affecting email delivery to certain external providers, including Gmail and Hotmail domains. Our Engineering Team is actively investigating the issue and working around the clock to restore normal email delivery as quickly as possible. Please be assured that resolving this issue is our highest priority. We will continue to provide timely updates as soon as additional information becomes available. We appreciate your patience and understanding while we work toward a resolution
- monitoring Jun 15, 2026, 03:22 AM UTC
The issue affecting email delivery to certain external recipients has now been resolved. Our investigation determined that the issue was related to the SpamExperts email filtering service. As part of the remediation process, the API version was updated, which restored normal email delivery operations. Our Team will continue to closely monitor the environment to ensure ongoing stability. We appreciate your patience and understanding while we worked to address this issue.
- resolved Jul 29, 2026, 12:58 PM UTC
This incident has been resolved.
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