Resolved after 4 hours 23 minutes, affecting Virtual Server Platform, on October 12, 2026.
The email issue has been resolved. Email sending and receiving services are now operating normally. We apologize for the inconvenience and appreciate your patience.
Affected components
Update timeline
- identified Oct 12, 2026, 11:35 PM UTC
We have identified an issue affecting email services. Customers may experience difficulties sending emails to external mail servers and receiving incoming emails. Some messages may be delayed or rejected. Local email delivery remains operational, but email delivery involving external mail servers may be affected. Our technical team is working to resolve the issue. We will provide further updates as more information becomes available. We apologize for the inconvenience and appreciate your patience.
- resolved Oct 13, 2026, 03:59 AM UTC
The email issue has been resolved. Email sending and receiving services are now operating normally. We apologize for the inconvenience and appreciate your patience.
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