Crucial Hosting incident

Service Advisory: Website and Service Impact

Resolved after 72 days 8 hours, affecting Virtual Server Platform and Web Hosting Services and 1 more, on May 18, 2026.

monitoring May 18, 2026, 11:33 AM UTC

The issue affecting the accessibility of our brand website, along with some impacted services, has now been resolved. Our Engineering Team will continue to closely monitor the situation to ensure ongoing stability. We appreciate your patience and understanding while we worked to address this matter. Please be assured that we will continue to provide updates should any new developments arise.

Started
May 18, 2026, 04:06 AM UTC
Resolved
Jul 29, 2026, 12:59 PM UTC
Duration
72d 8h
Detected by Pingoru
May 18, 2026, 04:06 AM UTC

Affected components

Virtual Server PlatformWeb Hosting ServicesReseller Hosting ServicesCrucial Client Area

Update timeline

  1. identified May 18, 2026, 04:06 AM UTC

    We are aware of the issue affecting the accessibility of our brand website, as well as some impacted services, and our Engineering Team is working around the clock to resolve it. Please know that we are doing everything we can to address this matter, and we will provide timely updates as soon as more information becomes available.

  2. monitoring May 18, 2026, 04:51 AM UTC

    The issue affecting the accessibility of our brand website, along with some impacted services, has now been resolved. Our Engineering Team will continue to closely monitor the situation to ensure ongoing stability. We appreciate your patience and understanding while we worked to address this matter. Please be assured that we will continue to provide updates should any new developments arise.

  3. identified May 18, 2026, 06:33 AM UTC

    We have identified another issue affecting the accessibility of our brand website, as well as some impacted services, and our Engineering Team is working around the clock to resolve it. Please know that we are doing everything we can to address this matter, and we will provide timely updates as soon as more information becomes available.

  4. monitoring May 18, 2026, 11:33 AM UTC

    The issue affecting the accessibility of our brand website, along with some impacted services, has now been resolved. Our Engineering Team will continue to closely monitor the situation to ensure ongoing stability. We appreciate your patience and understanding while we worked to address this matter. Please be assured that we will continue to provide updates should any new developments arise.

  5. resolved Jul 29, 2026, 12:59 PM UTC

    This incident has been resolved.

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