Resolved after 3 days 23 hours, affecting Virtual Server Platform and Web Hosting Services and 1 more, on October 31, 2022.
Our system administrators have re-enabled public access to all backup servers. This incident is now resolved.
Affected components
Update timeline
- identified Oct 31, 2022, 06:38 AM UTC
An issue has been identified which affects the ability for customers to self-restore using the Crucial backup infrastructure. Our system administrators have disabled public access to all backup servers until this issue can be fixed. This decision has been made as a precautionary measure. All backups remain operational, and all backup data is secure. Should you require assistance restoring any data which is stored on these servers, please open a support ticket with the details and we will be happy to assist you.
- resolved Nov 04, 2022, 06:34 AM UTC
Our system administrators have re-enabled public access to all backup servers. This incident is now resolved.
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