Crucial Hosting incident

Ticket System - Email Delays

Resolved after 17 hours 11 minutes, affecting Help Centre, on February 7, 2023.

identified Feb 07, 2023, 05:21 AM UTC

Our administrators are aware of an issue that may cause delays to our ticket system. This issue may affect your ability to submit tickets through email or see email responses to tickets. You can create, view and update tickets in the support portal at https://control.crucial.com.au/index.php/login We will provide an update when there is a significant change in the situation.

Started
Feb 07, 2023, 05:21 AM UTC
Resolved
Feb 07, 2023, 10:32 PM UTC
Duration
17h 11m
Detected by Pingoru
Feb 07, 2023, 05:21 AM UTC

Affected components

Help Centre

Update timeline

  1. identified Feb 07, 2023, 05:21 AM UTC

    Our administrators are aware of an issue that may cause delays to our ticket system. This issue may affect your ability to submit tickets through email or see email responses to tickets. You can create, view and update tickets in the support portal at https://control.crucial.com.au/index.php/login We will provide an update when there is a significant change in the situation.

  2. resolved Feb 07, 2023, 10:32 PM UTC

    This incident has been resolved.

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