Crucial Hosting incident
Service Interruption - Shared/Reseller Hosting Server
Resolved after 54 days 21 hours, affecting Web Hosting Services and Reseller Hosting Services, on April 5, 2025.
The issue affecting some Shared/Reseller Hosting servers has been resolved, and all services are now operating normally. We will continue to monitor the servers closely to ensure ongoing stability. We appreciate your patience and understanding. If you are still experiencing any issues, please don’t hesitate to contact our support team.
Affected components
Update timeline
- investigating Apr 05, 2025, 10:48 AM UTC
Be advised our internal monitoring has indicated that some Shared/Reseller Hosting servers have become temporarily unavailable. This may be impacting access to your website, email services, ftp services and access to the cPanel control panel. We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.
- investigating Apr 05, 2025, 11:57 AM UTC
The issue affecting some Shared/Reseller Hosting servers has been resolved, and all services are now operating normally. We will continue to monitor the servers closely to ensure ongoing stability. We appreciate your patience and understanding. If you are still experiencing any issues, please don’t hesitate to contact our support team.
- resolved May 30, 2025, 08:00 AM UTC
This incident has been resolved.
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