Criteo Outage History

Criteo degraded · 1 active incident View live status →

Criteo had 37 outages in the last 2 years totaling 116h 21m of downtime — averaging 1.5 incidents per month.

There were 37 Criteo outages since September 11, 2024 totaling 116h 21m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.criteo.com

Minor June 29, 2026

Data Processing Delays - Reporting Tools Affected

Detected by Pingoru
Jun 29, 2026, 01:22 AM UTC
Resolved
Jun 29, 2026, 11:07 AM UTC
Duration
9h 44m
Affected: AnalyticsAnalytics
Timeline · 3 updates
  1. investigating Jun 29, 2026, 01:22 AM UTC

    Some metrics in our data processing infrastructure are running behind which is causing inaccuracies in the reporting tools. No data has been lost and the incident is being investigated.

  2. identified Jun 29, 2026, 07:00 AM UTC

    Data is catching up and will be complete within the next 4 hours.

  3. resolved Jun 29, 2026, 11:07 AM UTC

    Data is now up to date. This incident is resolved.

Read the full incident report →

Minor June 18, 2026

Users may have trouble with Criteo API component (and endpoint if available) performance

Detected by Pingoru
Jun 18, 2026, 04:26 AM UTC
Resolved
Jun 18, 2026, 05:31 AM UTC
Duration
1h 5m
Affected: CampaignAnalyticsAudiencesCatalogAccount ManagementGatewayPartner Billing ReportBalancesoAuthRecommendation
Timeline · 2 updates
  1. investigating Jun 18, 2026, 04:26 AM UTC

    Users may have trouble using Criteo API component (and endpoint if available). Our team is investigating and we will communicate more information as soon as we have it. We apologize for any disruption caused.

  2. resolved Jun 18, 2026, 05:31 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical May 21, 2026

Users may have trouble with Criteo components

Detected by Pingoru
May 21, 2026, 09:35 AM UTC
Resolved
May 21, 2026, 04:22 PM UTC
Duration
6h 47m
Affected: CampaignsCampaignsCampaignsCampaignAnalyticsAnalyticsAnalyticsAnalyticsAudiencesAudiencesAudiencesAudiencesCatalogCatalogCatalogProduct CatalogCreative libraryGatewayAccount ManagementBillingGatewayOneTag - Event TrackingAccount SettingsAccount managementCreativesBiling and paymentsRecommendationPartner Billing ReportAccount SettingsoAuthBalancesPerformance planneroAuthExperimentsRecommendation
Timeline · 2 updates
  1. investigating May 21, 2026, 09:35 AM UTC

    Users may have trouble using Criteo components Our team is investigating and we will communicate more information as soon as we have it. We apologize for any disruption caused.

  2. resolved May 21, 2026, 04:22 PM UTC

    Dear customers, we are pleased to report that the issue has been resolved. All services are functioning normally. Thank you for your patience. If you continue to experience issues, please contact your Criteo representative.

Read the full incident report →

Major April 25, 2026

Users may have trouble accessing Commerce Max and/or Commerce Yield UI and API components

Detected by Pingoru
Apr 25, 2026, 02:21 PM UTC
Resolved
Apr 25, 2026, 02:51 PM UTC
Duration
29m
Affected: CampaignsCampaignAnalyticsAnalyticsAudiencesAudiencesCatalogCatalogAccount ManagementBillingGatewayAccount SettingsCreativesPartner Billing ReportBalancesoAuthRecommendation
Timeline · 4 updates
  1. investigating Apr 25, 2026, 02:21 PM UTC

    Users may have trouble accessing Commerce Max and/or Commerce Yield component. Our team is investigating and we will communicate more information as soon as we have it. We apologize for any disruption caused.

  2. investigating Apr 25, 2026, 02:22 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Apr 25, 2026, 02:41 PM UTC

    The issue has been identify and fixed. Criteo's tech team are monitoring.

  4. resolved Apr 25, 2026, 02:51 PM UTC

    Incident has been resolved

Read the full incident report →

Minor April 25, 2026

Planned maintenance – Retail Media UI and public APIs - 2026 April 25th

Detected by Pingoru
Apr 25, 2026, 02:00 AM UTC
Resolved
Apr 22, 2026, 09:46 AM UTC
Duration
—
Timeline · 1 update
  1. monitoring Apr 25, 2026, 02:00 AM UTC

    THIS IS A SCHEDULED EVENT Apr 25, 04:00 - 04:10 CEST Apr 15, 14:33 CEST Scheduled - Planned maintenance – Retail Media UI and public APIs We will perform scheduled maintenance on Saturday, April 25, 2026, from 14:00 to 14:10 UTC (16:00–16:10 CEST). During this window: - The Retail Media UI will be temporarily unavailable. - Public APIs may experience brief, transient errors (a few minutes). No impact is expected on existing campaigns, settings, or reporting data. This maintenance is part of an infrastructure upgrade to improve the reliability and performance of the Retail Media platform. If you rely on our public APIs for bulk operations or reporting, please ensure your integrations can handle temporary interruptions and retry requests after the maintenance window.

Read the full incident report →

Minor March 31, 2026

Users may have trouble with Commerce Max and/or Commerce Yield Campaigns Component

Detected by Pingoru
Mar 31, 2026, 01:55 PM UTC
Resolved
Mar 31, 2026, 01:55 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Mar 31, 2026, 01:55 PM UTC

    Mar 31, 15:55 CEST Resolved - This incident has been resolved. Mar 31, 12:43 CEST Investigating - Users may have trouble using Commerce Max and/or Commerce Yield Campaigns Component Our team is investigating and we will communicate more information as soon as we have it. We apologize for any disruption caused.

Read the full incident report →

Minor March 30, 2026

Users may have trouble with accessing Criteo Services

Detected by Pingoru
Mar 30, 2026, 09:21 AM UTC
Resolved
Mar 30, 2026, 09:21 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Mar 30, 2026, 09:21 AM UTC

    Mar 30, 11:21 CEST Resolved - This incident has been resolved. Mar 30, 10:56 CEST Investigating - Users may have trouble using Criteo Services Our team is investigating and we will communicate more information as soon as we have it. We apologize for any disruption caused.

Read the full incident report →

Minor March 24, 2026

Users may have trouble accessing Criteo API component

Detected by Pingoru
Mar 24, 2026, 12:42 PM UTC
Resolved
Mar 24, 2026, 12:42 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Mar 24, 2026, 12:42 PM UTC

    Mar 24, 13:42 CET Resolved - This incident has been resolved. Mar 24, 13:35 CET Monitoring - A fix has been implemented and we are monitoring the results. Mar 24, 13:26 CET Identified - The issue has been identified and a fix is being implemented. Mar 24, 12:41 CET Investigating - Users may have trouble accessing Criteo API reports revenue endpoint. Other endpoints are not impacted. Our team is investigating and we will communicate more information as soon as we have it. We apologize for any disruption caused.

Read the full incident report →

Minor March 17, 2026

Users may have trouble with Commerce Growth component performance

Detected by Pingoru
Mar 17, 2026, 01:16 PM UTC
Resolved
Mar 17, 2026, 01:16 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Mar 17, 2026, 01:16 PM UTC

    Mar 17, 14:16 CET Resolved - This incident has been resolved. Mar 17, 09:15 CET Investigating - Some users may have trouble editing their adsets in Commerce Growth. Our team is investigating and we will communicate more information as soon as we have it. We apologize for any disruption caused.

Read the full incident report →

Minor March 10, 2026

Users may have trouble accessing Criteo API component

Detected by Pingoru
Mar 10, 2026, 01:53 PM UTC
Resolved
Mar 10, 2026, 01:53 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Mar 10, 2026, 01:53 PM UTC

    Mar 10, 14:53 CET Resolved - This incident has been resolved. Mar 10, 09:52 CET Identified - Users may have trouble accessing Criteo Retail Media API component. Our team is investigating and we will communicate more information as soon as we have it. We apologize for any disruption caused.

Read the full incident report →

Minor March 9, 2026

Users may have trouble accessing Commerce Max and/or Commerce Yield UI

Detected by Pingoru
Mar 09, 2026, 09:36 PM UTC
Resolved
Mar 09, 2026, 09:36 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Mar 09, 2026, 09:36 PM UTC

    Mar 9, 22:36 CET Resolved - This incident has been resolved. Mar 9, 22:22 CET Investigating - Users may have trouble accessing the Commerce Max and/or Commerce Yield UI. Our team is investigating and we will communicate more information as soon as we have it. We apologize for any disruption caused.

Read the full incident report →

Minor February 27, 2026

Users may have trouble with Criteo API performance for line item adjacent services

Detected by Pingoru
Feb 27, 2026, 05:19 PM UTC
Resolved
Feb 27, 2026, 05:19 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Feb 27, 2026, 05:19 PM UTC

    Feb 27, 18:19 CET Resolved - Issue has been addressed and is no longer occurring. Feb 27, 00:15 CET Investigating - Users may have trouble with Criteo API performance for line item adjacent services Our team is investigating and we will communicate more information as soon as we have it. We apologize for any disruption caused.

Read the full incident report →

Minor January 15, 2026

Users may have trouble accessing Commerce Max and Commerce Yield

Detected by Pingoru
Jan 15, 2026, 03:31 PM UTC
Resolved
Jan 15, 2026, 03:31 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jan 15, 2026, 03:31 PM UTC

    Jan 15, 16:31 CET Resolved - This issue has been resolved. Jan 15, 15:59 CET Investigating - Users may have trouble accessing Commerce Max and Commerce Yield. Our team is investigating and we will communicate more information as soon as we have it. We apologize for any disruption caused.

Read the full incident report →

Minor January 7, 2026

Users may have trouble with Criteo API Reporting component

Detected by Pingoru
Jan 07, 2026, 12:33 AM UTC
Resolved
Jan 07, 2026, 12:33 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Jan 07, 2026, 12:33 AM UTC

    Jan 7, 01:33 CET Resolved - This incident has been resolved. Jan 5, 22:49 CET Investigating - Some users may have trouble using Criteo API reporting. Our team is investigating and we will communicate more information as soon as we have it. We apologize for any disruption caused.

Read the full incident report →

Minor December 11, 2025

Users may have trouble with Commerce Max and Commerce Yield line item auto-approval

Detected by Pingoru
Dec 11, 2025, 10:59 PM UTC
Resolved
Dec 11, 2025, 10:59 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Dec 11, 2025, 10:59 PM UTC

    Dec 11, 23:59 CET Resolved - This incident has been resolved. Dec 11, 17:30 CET Identified - Users may have trouble using Commerce Max/Commerce Yield Line Item auto-approval functionality. Our team is investigating and we will communicate more information as soon as we have it. We apologize for any disruption caused.

Read the full incident report →

Minor November 25, 2025

Users may have trouble accessing Commerce Growth component

Detected by Pingoru
Nov 25, 2025, 06:31 PM UTC
Resolved
Nov 25, 2025, 06:31 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Nov 25, 2025, 06:31 PM UTC

    Nov 25, 19:31 CET Resolved - This incident has been resolved. Nov 25, 19:21 CET Update - We are continuing to investigate this issue. Nov 25, 19:20 CET Update - We are continuing to investigate this issue. Nov 25, 19:19 CET Investigating - Users may have trouble accessing Commerce Growth UI component. Delivery is not impacted. Our team is investigating and we will communicate more information as soon as we have it. We apologize for any disruption caused.

Read the full incident report →

Minor October 20, 2025

Users may receive an error when trying to open a line item

Detected by Pingoru
Oct 20, 2025, 10:08 AM UTC
Resolved
Oct 20, 2025, 10:08 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Oct 20, 2025, 10:08 AM UTC

    Oct 20, 12:08 CEST Resolved - This incident has been resolved. Oct 20, 11:38 CEST Investigating - Users may receive an error when trying to open a line item. Our team is investigating and we will communicate more information as soon as we have it. We apologize for any disruption caused.

Read the full incident report →

Minor October 7, 2025

Users may have trouble with Commerce Max and/or Commerce Yield Campaign and Line Item creation

Detected by Pingoru
Oct 07, 2025, 06:09 PM UTC
Resolved
Oct 07, 2025, 06:09 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Oct 07, 2025, 06:09 PM UTC

    Oct 7, 20:09 CEST Resolved - Resolved – The issue preventing Admin users from having campaigns and line items auto-approved in Commerce Max and/or Commerce Yield has been fixed. All campaign and line item creation should now work as expected. We apologize for the disruption and appreciate your patience while we resolved this issue. Oct 7, 12:17 CEST Investigating - Users may have trouble using Commerce Max and/or Commerce Yield line item creation. We've discovered that creating campaigns and line items no longer are auto-approved for Admin users. We are investigating. Our team is investigating and we will communicate more information as soon as we have it. We apologize for any disruption caused.

Read the full incident report →

Minor September 23, 2025

Users may have trouble with Commerce Max and/or Commerce Yield Reporting Module

Detected by Pingoru
Sep 23, 2025, 03:06 PM UTC
Resolved
Sep 23, 2025, 03:06 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Sep 23, 2025, 03:06 PM UTC

    Sep 23, 17:06 CEST Resolved - This incident has been resolved. Sep 23, 12:16 CEST Investigating - Users may have trouble using Commerce Max and/or Commerce Yield Reporting Module Our team is investigating and we will communicate more information as soon as we have it. We apologize for any disruption caused.

Read the full incident report →

Minor September 18, 2025

Data Processing Delays - Commerce Max and Yield API Tools Affected

Detected by Pingoru
Sep 18, 2025, 08:59 PM UTC
Resolved
Sep 18, 2025, 08:59 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Sep 18, 2025, 08:59 PM UTC

    Sep 18, 22:59 CEST Resolved - Our data processing infrastructure was running behind which is causing inaccuracies in the reporting API for Commerce Max and Commerce Yield. The issue was resolved and the data is catching up to expected values. Sep 18, 12:22 CEST Investigating - Our data processing infrastructure is running behind which is causing inaccuracies in the reporting API for Commerce Max and Commerce Yield. No data has been lost and the incident is being investigated.

Read the full incident report →

Minor September 18, 2025

Users may have trouble accessing Commerce Max and/or Commerce Yield: Analytics Module.

Detected by Pingoru
Sep 18, 2025, 09:59 AM UTC
Resolved
Sep 18, 2025, 09:59 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Sep 18, 2025, 09:59 AM UTC

    Sep 18, 11:59 CEST Resolved - Users may have trouble using Commerce Max and/or Commerce Yield component: Analytics Module. We have confirmed that the incident is over and that the service is operating normally. Sep 18, 11:05 CEST Investigating - Demand-side Analytics section is randomly not accessible on Commerce Max and Commerce Yield account. All users are impacted. Our team is investigating and we will communicate more information as soon as we have it. We apologize for any disruption caused.

Read the full incident report →

Minor September 11, 2025

Users may have trouble with Criteo API analytics performance

Detected by Pingoru
Sep 11, 2025, 01:55 PM UTC
Resolved
Sep 15, 2025, 01:55 PM UTC
Duration
3d 23h
Affected: CampaignAnalyticsAudiencesCatalogAccount ManagementGatewayPartner Billing ReportBalancesoAuthRecommendation
Timeline · 5 updates
  1. investigating Sep 11, 2025, 01:55 PM UTC

    Users may have trouble using Criteo API Analytics. Our team is investigating and we will communicate more information as soon as we have it. We apologize for any disruption caused.

  2. identified Sep 12, 2025, 05:04 PM UTC

    Users of the Retail Media API may experience extended times when generating reports during peak user activity. We have identified the root cause behind this incident and are working on restoring a full service.

  3. identified Sep 12, 2025, 05:06 PM UTC

    Users of the Retail Media API may experience extended times when generating reports during peak user activity. We have identified the root cause behind this incident and are working on restoring a full service.

  4. monitoring Sep 12, 2025, 07:13 PM UTC

    The incident has improved and report generation is currently working. We are continuing to monitor the situation for any possible recurrence of the issue

  5. resolved Sep 15, 2025, 01:55 PM UTC

    This incident has been resolved. There should be no more delays with the RM API.

Read the full incident report →

Major September 9, 2025

Users may have trouble with Commerce Max and/or Commerce Yield component performance

Detected by Pingoru
Sep 09, 2025, 12:16 PM UTC
Resolved
Sep 09, 2025, 12:31 PM UTC
Duration
14m
Affected: CampaignsAnalyticsAudiencesCatalogBillingAccount SettingsCreatives
Timeline · 2 updates
  1. investigating Sep 09, 2025, 12:16 PM UTC

    Users may have trouble using Commerce Max and/or Commerce Yield component Our team is investigating and we will communicate more information as soon as we have it. We apologize for any disruption caused.

  2. resolved Sep 09, 2025, 12:31 PM UTC

    Users may have trouble using Commerce Max and/or Commerce Yield component. We have confirmed that the incident is over and that the service is operating normally.

Read the full incident report →