Criteo incident

Users may have trouble with Commerce Max and/or Commerce Yield component performance

Major Resolved View vendor source →

Criteo experienced a major incident on September 9, 2025 affecting Campaigns and Analytics and 1 more component, lasting 14m. The incident has been resolved; the full update timeline is below.

Started
Sep 09, 2025, 12:16 PM UTC
Resolved
Sep 09, 2025, 12:31 PM UTC
Duration
14m
Detected by Pingoru
Sep 09, 2025, 12:16 PM UTC

Affected components

CampaignsAnalyticsAudiencesCatalogBillingAccount SettingsCreatives

Update timeline

  1. investigating Sep 09, 2025, 12:16 PM UTC

    Users may have trouble using Commerce Max and/or Commerce Yield component Our team is investigating and we will communicate more information as soon as we have it. We apologize for any disruption caused.

  2. resolved Sep 09, 2025, 12:31 PM UTC

    Users may have trouble using Commerce Max and/or Commerce Yield component. We have confirmed that the incident is over and that the service is operating normally.