Criteo had 36 outages in the last 2 years totaling 125h 44m of downtime — averaging 1.5 incidents per month.
There were 36 Criteo outages since May 14, 2025 totaling 125h 44m of downtime. Each is summarised below — incident details, duration, and resolution information.
Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools. No data has been lost and the incident is being investigated.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Users may have trouble accessing Criteo UI and APIs. We are currently experiencing a global service outage affecting our platforms and public apis. We have identified the likely root cause, and our engineering teams are actively working on implementing a fix. We will continue to provide updates as we make progress. Thank you for your patience.
This incident has been resolved.
Our data processing infrastructure is running behind which is causing latency in the reporting tools for sales related metrics. No data has been lost and the incident is being investigated.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Users in Australia may have trouble using Commerce Max and/or Commerce Yield component Our team is investigating and we will communicate more information as soon as we have it. We apologize for any disruption caused.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
Users may have trouble using Reporting Analytic tools Our team is investigating and we will communicate more information as soon as we have it. We apologize for any disruption caused.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Users may have trouble accessing Criteo UI. Our team is investigating and we will communicate more information as soon as we have it. We apologize for any disruption caused.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
This incident has been resolved.
Our data processing infrastructure is running behind which is causing inaccuracies in the reporting data using sales metrics. No data has been lost and the incident is being investigated.
This incident has been resolved.
Users may have trouble accessing Criteo API component. Our team is investigating and we will communicate more information as soon as we have it. We apologize for any disruption caused.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
Users may have trouble using Criteo API Analytics component (and endpoint if available). Our team is investigating and we will communicate more information as soon as we have it. We apologize for any disruption caused.
Users may have trouble using Criteo API Analytics component (and endpoint if available). Our team is investigating and we will communicate more information as soon as we have it. We apologize for any disruption caused.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Users may have trouble using Criteo MPO API component (and endpoint if available). Our team is investigating and we will communicate more information as soon as we have it. We apologize for any disruption caused.
This incident has been resolved.
Users may have trouble using Criteo components Our team is investigating and we will communicate more information as soon as we have it. We apologize for any disruption caused.
Dear customers, we are pleased to report that the issue has been resolved. All services are functioning normally. Thank you for your patience. If you continue to experience issues, please contact your Criteo representative.
Users may have trouble accessing Commerce Max and/or Commerce Yield component. Our team is investigating and we will communicate more information as soon as we have it. We apologize for any disruption caused.
We are continuing to investigate this issue.
The issue has been identify and fixed. Criteo's tech team are monitoring.
Incident has been resolved
THIS IS A SCHEDULED EVENT Apr 25, 04:00 - 04:10 CEST Apr 15, 14:33 CEST Scheduled - Planned maintenance – Retail Media UI and public APIs We will perform scheduled maintenance on Saturday, April 25, 2026, from 14:00 to 14:10 UTC (16:00–16:10 CEST). During this window: - The Retail Media UI will be temporarily unavailable. - Public APIs may experience brief, transient errors (a few minutes). No impact is expected on existing campaigns, settings, or reporting data. This maintenance is part of an infrastructure upgrade to improve the reliability and performance of the Retail Media platform. If you rely on our public APIs for bulk operations or reporting, please ensure your integrations can handle temporary interruptions and retry requests after the maintenance window.
Mar 31, 15:55 CEST Resolved - This incident has been resolved. Mar 31, 12:43 CEST Investigating - Users may have trouble using Commerce Max and/or Commerce Yield Campaigns Component Our team is investigating and we will communicate more information as soon as we have it. We apologize for any disruption caused.
Mar 30, 11:21 CEST Resolved - This incident has been resolved. Mar 30, 10:56 CEST Investigating - Users may have trouble using Criteo Services Our team is investigating and we will communicate more information as soon as we have it. We apologize for any disruption caused.
Mar 17, 14:16 CET Resolved - This incident has been resolved. Mar 17, 09:15 CET Investigating - Some users may have trouble editing their adsets in Commerce Growth. Our team is investigating and we will communicate more information as soon as we have it. We apologize for any disruption caused.
Mar 10, 14:53 CET Resolved - This incident has been resolved. Mar 10, 09:52 CET Identified - Users may have trouble accessing Criteo Retail Media API component. Our team is investigating and we will communicate more information as soon as we have it. We apologize for any disruption caused.
Mar 9, 22:36 CET Resolved - This incident has been resolved. Mar 9, 22:22 CET Investigating - Users may have trouble accessing the Commerce Max and/or Commerce Yield UI. Our team is investigating and we will communicate more information as soon as we have it. We apologize for any disruption caused.
Feb 27, 18:19 CET Resolved - Issue has been addressed and is no longer occurring. Feb 27, 00:15 CET Investigating - Users may have trouble with Criteo API performance for line item adjacent services Our team is investigating and we will communicate more information as soon as we have it. We apologize for any disruption caused.
Jan 15, 16:31 CET Resolved - This issue has been resolved. Jan 15, 15:59 CET Investigating - Users may have trouble accessing Commerce Max and Commerce Yield. Our team is investigating and we will communicate more information as soon as we have it. We apologize for any disruption caused.
Jan 7, 01:33 CET Resolved - This incident has been resolved. Jan 5, 22:49 CET Investigating - Some users may have trouble using Criteo API reporting. Our team is investigating and we will communicate more information as soon as we have it. We apologize for any disruption caused.
Dec 11, 23:59 CET Resolved - This incident has been resolved. Dec 11, 17:30 CET Identified - Users may have trouble using Commerce Max/Commerce Yield Line Item auto-approval functionality. Our team is investigating and we will communicate more information as soon as we have it. We apologize for any disruption caused.