Criteo incident

Users may have trouble accessing Commerce Max and/or Commerce Yield: Analytics Module.

Major Resolved View vendor source →

Criteo experienced a major incident on September 18, 2025 affecting Analytics, lasting 54m. The incident has been resolved; the full update timeline is below.

Started
Sep 18, 2025, 09:05 AM UTC
Resolved
Sep 18, 2025, 09:59 AM UTC
Duration
54m
Detected by Pingoru
Sep 18, 2025, 09:05 AM UTC

Affected components

Analytics

Update timeline

  1. investigating Sep 18, 2025, 09:05 AM UTC

    Demand-side Analytics section is randomly not accessible on Commerce Max and Commerce Yield account. All users are impacted. Our team is investigating and we will communicate more information as soon as we have it. We apologize for any disruption caused.

  2. resolved Sep 18, 2025, 09:59 AM UTC

    Users may have trouble using Commerce Max and/or Commerce Yield component: Analytics Module. We have confirmed that the incident is over and that the service is operating normally.