Creditcall incident

Service Incident

Critical Resolved View vendor source →

Creditcall experienced a critical incident on October 31, 2025 affecting First Data Merchant Solutions (ISO8583 / Nashville) and First Data Merchant Solutions (DL Host / Nashville) and 1 more component, lasting 6h 18m. The incident has been resolved; the full update timeline is below.

Started
Oct 31, 2025, 04:28 AM UTC
Resolved
Oct 31, 2025, 10:46 AM UTC
Duration
6h 18m
Detected by Pingoru
Oct 31, 2025, 04:28 AM UTC

Affected components

First Data Merchant Solutions (ISO8583 / Nashville)First Data Merchant Solutions (DL Host / Nashville)First Data Merchant Solutions (Rapid Connect)

Update timeline

  1. investigating Oct 31, 2025, 04:28 AM UTC

    We are currently investigating a service incident impacting Fiserv Processors. Some customers may be experiencing service issues as a result.

  2. identified Oct 31, 2025, 05:36 AM UTC

    We have identified an issue impacting Fiserv transaction processing and settlement. The appropriate parties have been informed and are working to resolve. An update will be provided shortly.

  3. monitoring Oct 31, 2025, 08:42 AM UTC

    We have seen no recent occurrences of this issue and we will continue to monitor in order to confirm resolution. We will provide another update shortly.

  4. resolved Oct 31, 2025, 10:46 AM UTC

    The previously reported service incident is now resolved and all systems should be back to normal operation. If you continue to have issues, please contact Support.