Creditcall experienced a major incident on February 6, 2026, lasting 4h 2m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Feb 06, 2026, 02:28 PM UTC
We are currently investigating a potential service incident that may be impacting one or more functions of the Creditcall Payment Gateway. Some customers may be experiencing service issues as a result. Our engineers are working to investigate and resolve the issue.
- identified Feb 06, 2026, 03:15 PM UTC
Engineers have identified potential cause and have deployed a mitigation. We are seeing early signs of recovery for terminal devices in the US region
- monitoring Feb 06, 2026, 03:25 PM UTC
At this time we are seeing recovery in the US Region of device based traffic and transactions. Engineers are actively monitoring device connections and connection lifetimes
- monitoring Feb 06, 2026, 04:16 PM UTC
We have deployed another change to prevent additional device reconnects. Our team of engineers continue to be engaged and actively monitor.
- monitoring Feb 06, 2026, 05:48 PM UTC
At this time we have observed constant stability for approximately the past hour. No additional changes are anticipated, but engineers remain closely engaged and monitoring.
- resolved Feb 06, 2026, 06:31 PM UTC
No further issues have been observed.