Service Incident

Update timeline

1. investigating Feb 06, 2026, 02:28 PM UTC

   We are currently investigating a potential service incident that may be impacting one or more functions of the Creditcall Payment Gateway. Some customers may be experiencing service issues as a result. Our engineers are working to investigate and resolve the issue.

2. identified Feb 06, 2026, 03:15 PM UTC

   Engineers have identified potential cause and have deployed a mitigation. We are seeing early signs of recovery for terminal devices in the US region

3. monitoring Feb 06, 2026, 03:25 PM UTC

   At this time we are seeing recovery in the US Region of device based traffic and transactions. Engineers are actively monitoring device connections and connection lifetimes

4. monitoring Feb 06, 2026, 04:16 PM UTC

   We have deployed another change to prevent additional device reconnects. Our team of engineers continue to be engaged and actively monitor.

5. monitoring Feb 06, 2026, 05:48 PM UTC

   At this time we have observed constant stability for approximately the past hour. No additional changes are anticipated, but engineers remain closely engaged and monitoring.

6. resolved Feb 06, 2026, 06:31 PM UTC

   No further issues have been observed.