Cradlepoint incident

NetCloud Manager Performance Degradation

Minor Resolved View vendor source →

Cradlepoint experienced a minor incident on September 2, 2025 affecting Endpoint Management, lasting 2h 55m. The incident has been resolved; the full update timeline is below.

Started
Sep 02, 2025, 08:02 PM UTC
Resolved
Sep 02, 2025, 10:57 PM UTC
Duration
2h 55m
Detected by Pingoru
Sep 02, 2025, 08:02 PM UTC

Affected components

Endpoint Management

Update timeline

  1. investigating Sep 02, 2025, 08:02 PM UTC

    NetCloud Manager is currently experiencing performance degradation with our device and group configuration management. Our engineering team is looking into the issue and we expect it to be resolved quickly.

  2. identified Sep 02, 2025, 08:22 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Sep 02, 2025, 09:40 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Sep 02, 2025, 10:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Sep 02, 2025, 10:57 PM UTC

    This incident has been resolved.