NetCloud Manager Performance Degradation
Affected: Account Login / User Interface / APIEndpoint ManagementVisibility, Analytics, and Insights
Cradlepoint Outage History
Cradlepoint is up right nowCradlepoint had 6 outages in the last 2 years totaling 225h 4m of downtime — averaging 0.2 incidents per month.
There were 6 Cradlepoint outages since June 12, 2024 totaling 225h 4m of downtime. Each is summarised below — incident details, duration, and resolution information.
NetCloud SASE - Degraded Service — Infrastructure Provider Outage (US East Region/Ashburn)
Affected: Ashburn POP
Timeline · 5 updates
- investigating Mar 03, 2026, 12:34 AM UTC
Oracle is investigating an outage affecting multiple services in the US East (Ashburn) region starting March 2, 2026 at 20:30 UTC. NetCloud SASE new network creation is impacted on Ashburn region. We are closely monitoring the situation and will update once the issue is resolved.
- monitoring Mar 03, 2026, 12:37 AM UTC
A fix has been implemented and we are monitoring the results.
- investigating Mar 03, 2026, 12:38 AM UTC
We are currently investigating this issue.
- monitoring Mar 03, 2026, 06:00 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 05, 2026, 04:32 PM UTC
Oracle has confirmed that issue has been resolved.
NetCloud Manager is currently unavailable
Affected: Account Login / User Interface / APIEndpoint ManagementVisibility, Analytics, and InsightsSubscription ManagementPolicy Management
Timeline · 4 updates
- investigating Mar 02, 2026, 01:46 AM UTC
NetCloud Manager is currently unavailable. We’re experiencing an unexpected network outage. Our engineering team is looking into the issue and we expect it to be resolved quickly.
- investigating Mar 02, 2026, 02:30 AM UTC
We are continuing to investigate the issue. NetCloud Manager is accessible and we are investigating the issue with Visibility, Analytics and Insights.
- monitoring Mar 02, 2026, 03:16 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 02, 2026, 03:23 AM UTC
This incident has been resolved.
Access to Ericsson Enterprise Wireless University is Unavailable
Affected: University (www.cradlepointuniversity.com)
Timeline · 5 updates
- investigating Feb 13, 2026, 05:58 PM UTC
Access to Ericsson Enterprise Wireless University through NetCloud Manager is currently unavailable. We are actively investigating this issue.
- identified Feb 13, 2026, 07:37 PM UTC
We have identified the issue and are working with our third party provider to resolve as quickly as possible.
- identified Feb 16, 2026, 03:02 PM UTC
We continue to work with our third party provider to restore access to Ericsson Enterprise Wireless University through NetCloud Manager. We hope to have the issue resolved quickly.
- identified Feb 17, 2026, 04:01 PM UTC
We continue to work with our third party provider to restore access to Ericsson Enterprise Wireless University through NetCloud Manager. We hope to have the issue resolved quickly.
- resolved Feb 18, 2026, 05:26 PM UTC
This issue has been resolved, and access to Ericsson Enterprise Wireless University is now accessible via NetCloud Manager.
NCC Client & NCX Configuration Push outage
Affected: Policy ManagementZero Trust Portal and Authentication
Timeline · 6 updates
- investigating Jan 25, 2026, 10:08 PM UTC
We are currently experiencing a partial outage affecting NCX services. This issue may impact NCC client connectivity and new NCX configuration pushes. Our teams are working with the highest priority to resolve the issue and restore full system functionality as quickly as possible. During this period, we kindly request that customers do not restart NCX Service Gateways, as doing so may potentially impact live traffic. We will continue to provide updates as progress is made.
- identified Jan 26, 2026, 01:55 AM UTC
The NCX configuration push issue has been resolved, and customers can restart NCX Service Gateways if needed. NCC client connectivity has already been restored for some networks, and our teams are actively working to restore service for all remaining affected networks as quickly as possible.
- investigating Jan 26, 2026, 10:21 AM UTC
We are continuing to investigate this issue.
- investigating Jan 26, 2026, 07:46 PM UTC
We are continuing to investigate this issue.
- monitoring Jan 26, 2026, 07:55 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 27, 2026, 04:38 AM UTC
This incident has been resolved.
NetCloud Manager is currently Experiencing Intermittent Issues
Affected: Account Login / User Interface / APIEndpoint ManagementVisibility, Analytics, and InsightsSubscription ManagementPolicy ManagementZero Trust Portal and Authentication