NetCloud Manager Performance Degradation
Affected: Endpoint ManagementVisibility, Analytics, and Insights
Cradlepoint Outage History
Cradlepoint is up right nowCradlepoint had 11 outages in the last 2 years totaling 259h 1m of downtime — averaging 0.5 incidents per month.
There were 11 Cradlepoint outages since October 7, 2024 totaling 259h 1m of downtime. Each is summarised below — incident details, duration, and resolution information.
NetCloud Manager is currently unavailable
Affected: Endpoint Management
Timeline · 4 updates
- investigating Sep 15, 2026, 07:43 PM UTC
We’re experiencing an unexpected outage for SDK Apps. Our engineering team is looking into the issue and we expect it to be resolved quickly.
- identified Sep 15, 2026, 08:22 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 15, 2026, 09:06 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 16, 2026, 12:35 AM UTC
This incident has been resolved.
NetCloud Manager Data Processing Delays
Affected: Visibility, Analytics, and Insights
Timeline · 2 updates
- monitoring Aug 21, 2026, 08:58 PM UTC
NetCloud Manager data processing is running behind for Geoview (both via NCM UI and API) which is causing inaccuracies in the reported data. A fix has been implemented and we are monitoring the results. No data has been lost and we expect the system will be caught up shortly.
- resolved Aug 22, 2026, 04:25 AM UTC
This incident has been resolved.
NetCloud Manager Is Currently Unavailable
Affected: Account Login / User Interface / APIEndpoint ManagementVisibility, Analytics, and InsightsSubscription ManagementPolicy ManagementZero Trust Portal and Authentication
Timeline · 4 updates
- investigating Jul 24, 2026, 11:28 AM UTC
NetCloud Manager is currently intermittently unavailable. We’re experiencing an unexpected network outage due to an outage with one of our third party service providers. Our engineering team is looking into the issue.
- investigating Jul 24, 2026, 11:59 AM UTC
We are continuing to investigate this issue.
- monitoring Jul 24, 2026, 12:35 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 24, 2026, 12:48 PM UTC
This incident has been resolved.
ANA is currently unavailable
Affected: Visibility, Analytics, and Insights
Timeline · 1 update
- identified Jun 25, 2026, 02:55 PM UTC
ANA is currently unavailable. We’re experiencing an unexpected outage. Our engineering team is looking into the issue and we expect it to be resolved quickly.
ANA Tech Docs is currently unavailable
Affected: Visibility, Analytics, and Insights
Timeline · 1 update
- identified Jun 19, 2026, 01:13 PM UTC
ANA Tech Docs is currently unavailable. We’re experiencing an unexpected outage. Our engineering team is looking into the issue, and we expect it to be resolved quickly
NetCloud SASE Partial Outage
Affected: Ashburn POPPhoenix POP
Timeline · 2 updates
- investigating Jun 16, 2026, 03:15 PM UTC
The NetCloud SASE service is currently experiencing a partial outage. This is impacting a limited number of SASE customers and temporarily preventing the provisioning of new networks. Our team is actively monitoring the situation and collaborating with OCI to restore full service.
- resolved Jun 16, 2026, 03:37 PM UTC
This incident has been resolved.
NetCloud SASE - Degraded Service — Infrastructure Provider Outage (US East Region/Ashburn)
Affected: Ashburn POP
Timeline · 5 updates
- investigating Mar 03, 2026, 12:34 AM UTC
Oracle is investigating an outage affecting multiple services in the US East (Ashburn) region starting March 2, 2026 at 20:30 UTC. NetCloud SASE new network creation is impacted on Ashburn region. We are closely monitoring the situation and will update once the issue is resolved.
- monitoring Mar 03, 2026, 12:37 AM UTC
A fix has been implemented and we are monitoring the results.
- investigating Mar 03, 2026, 12:38 AM UTC
We are currently investigating this issue.
- monitoring Mar 03, 2026, 06:00 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 05, 2026, 04:32 PM UTC
Oracle has confirmed that issue has been resolved.
Access to Ericsson Enterprise Wireless University is Unavailable
Affected: University (www.cradlepointuniversity.com)
Timeline · 5 updates
- investigating Feb 13, 2026, 05:58 PM UTC
Access to Ericsson Enterprise Wireless University through NetCloud Manager is currently unavailable. We are actively investigating this issue.
- identified Feb 13, 2026, 07:37 PM UTC
We have identified the issue and are working with our third party provider to resolve as quickly as possible.
- identified Feb 16, 2026, 03:02 PM UTC
We continue to work with our third party provider to restore access to Ericsson Enterprise Wireless University through NetCloud Manager. We hope to have the issue resolved quickly.
- identified Feb 17, 2026, 04:01 PM UTC
We continue to work with our third party provider to restore access to Ericsson Enterprise Wireless University through NetCloud Manager. We hope to have the issue resolved quickly.
- resolved Feb 18, 2026, 05:26 PM UTC
This issue has been resolved, and access to Ericsson Enterprise Wireless University is now accessible via NetCloud Manager.
NCC Client & NCX Configuration Push outage
Affected: Policy ManagementZero Trust Portal and Authentication
Timeline · 6 updates
- investigating Jan 25, 2026, 10:08 PM UTC
We are currently experiencing a partial outage affecting NCX services. This issue may impact NCC client connectivity and new NCX configuration pushes. Our teams are working with the highest priority to resolve the issue and restore full system functionality as quickly as possible. During this period, we kindly request that customers do not restart NCX Service Gateways, as doing so may potentially impact live traffic. We will continue to provide updates as progress is made.
- identified Jan 26, 2026, 01:55 AM UTC
The NCX configuration push issue has been resolved, and customers can restart NCX Service Gateways if needed. NCC client connectivity has already been restored for some networks, and our teams are actively working to restore service for all remaining affected networks as quickly as possible.
- investigating Jan 26, 2026, 10:21 AM UTC
We are continuing to investigate this issue.
- investigating Jan 26, 2026, 07:46 PM UTC
We are continuing to investigate this issue.
- monitoring Jan 26, 2026, 07:55 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 27, 2026, 04:38 AM UTC
This incident has been resolved.
NetCloud Manager is currently Experiencing Intermittent Issues
Affected: Account Login / User Interface / APIEndpoint ManagementVisibility, Analytics, and InsightsSubscription ManagementPolicy ManagementZero Trust Portal and Authentication