Cowbell Outage History
Cowbell is up right nowPingoru has recorded 53 incidents for Cowbell: 29 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 9 of 720 (1%) |
| May 2026 | 1 | 347 of 744 (47%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 3 | 4 of 744 (1%) |
| August 2026 | 1 | 6 of 744 (1%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 2 | 6 of 590 (1%) |
Incidents, newest first
Minor December 19, 2025 Scheduled Maintenance for Cowbell US Platform 1h 11m
Started Dec 19, 2025, 06:00 AM UTC· resolved Dec 19, 2025, 07:12 AM UTC
- monitoring Dec 19, 2025, 07:12 AM UTC
EKS upgrade completed successfully and Testing team validated the platform and all good.
Minor November 18, 2025 Cowbell Platform is affected by outage at a third party vendor 3h 35m
Started Nov 18, 2025, 02:10 PM UTC· resolved Nov 18, 2025, 05:46 PM UTC
No vendor updates were posted for this incident.
Minor October 24, 2025 Scheduled Maintenance Notice – October 23, 2025 50m
Started Oct 24, 2025, 02:00 AM UTC· resolved Oct 24, 2025, 02:51 AM UTC
No vendor updates were posted for this incident.
Minor August 30, 2025 Same day scheduled Database maintenance 1h 2m
Started Aug 30, 2025, 01:00 AM UTC· resolved Aug 30, 2025, 02:02 AM UTC
No vendor updates were posted for this incident.
Minor July 24, 2025 Database Maintenance (No Downtime Expected) 46m
Started Jul 24, 2025, 02:30 AM UTC· resolved Jul 24, 2025, 03:16 AM UTC
No vendor updates were posted for this incident.
Minor June 24, 2025 Scheduled Maintenance Notification for Cowbell Production platform (US) 1h 26m
Started Jun 24, 2025, 02:30 AM UTC· resolved Jun 24, 2025, 03:57 AM UTC
No vendor updates were posted for this incident.
Minor June 16, 2025 Account & Quote services are experiencing delay 7d 19h
Started Jun 16, 2025, 08:06 PM UTC· resolved Jun 24, 2025, 03:28 PM UTC
No vendor updates were posted for this incident.
Minor May 6, 2025 Accounts and Docs Service are currently encountering Lag Spike 29d 23h
Started May 06, 2025, 05:18 PM UTC· resolved Jun 05, 2025, 04:47 PM UTC
- monitoring May 06, 2025, 05:42 PM UTC
We are experiencing an unexpected rise in consumer lag at this time - you will likely see odd behavior and delay in some platform actions, particularly around document generations. Team is investigating and is attempting to fix as quick as possible. Will share updates as we resolve.
- monitoring May 06, 2025, 06:31 PM UTC
Document and Account service lag spike have been reduced to nominal levels. Quote and proposal updates should be working as expected.
Minor April 3, 2025 Quote creation via API is experiencing errors for a subset of requests 2h 6m
Started Apr 03, 2025, 05:21 PM UTC· resolved Apr 03, 2025, 07:28 PM UTC
- monitoring Apr 03, 2025, 06:55 PM UTC
We have identified the issue and have released a fix to production. All services are back to normal funtionality.
- monitoring Apr 03, 2025, 07:28 PM UTC
DA/API Quoting flows for Effective dates greater than 7 days from current date are now functioning as expected.
Minor April 2, 2025 Cowbell Platform Quoting is experiencing delays 1d 6h
Started Apr 02, 2025, 12:43 PM UTC· resolved Apr 03, 2025, 06:58 PM UTC
- monitoring Apr 02, 2025, 03:52 PM UTC
Status Update: Cowbell Platform Quoting Delays** **Current Situation:** - The Cowbell Platform is experiencing intermittent issues with account data and risk generation across UK and US production and staging environments due to a service availability issue at one our vendors. **Active Resolution Steps:** - Team exploring potential fallback solutions, including potential migration of data connections **Next Actions:** - Continuing to work on restoring full data retrieval capabilities - Monitoring and troubleshooting ongoing performance limitations **Recommended Customer Action:** - Expect potential delays in quote and risk generation - Contact Cowbell support for specific account concerns The incident remains under active investigation, with the team working to minimize service disruption.
- monitoring Apr 02, 2025, 06:40 PM UTC
We are working on an code fix to remove the external service dependency. Estimated time to fix ~ 3 hours. We will provide periodic updates on our progress.
- monitoring Apr 02, 2025, 10:08 PM UTC
There is a fix in production to bypass third party service dependency. Team is monitoring and clearing up backlog, we will provide an update once all the backlog is cleared up and services are back to normal. Thank you for your patience.
- monitoring Apr 03, 2025, 12:50 AM UTC
We have resolved the service issue that has delayed some quoting. All services should be back to normal. Thank you for your patience.
Minor March 20, 2025 Cowbell Platform is down due to a service issue 20m
Started Mar 20, 2025, 07:21 PM UTC· resolved Mar 20, 2025, 07:41 PM UTC
No vendor updates were posted for this incident.
Minor February 11, 2025 Quotes & Accounts table are failing to load 43m
Started Feb 11, 2025, 09:05 PM UTC· resolved Feb 11, 2025, 09:49 PM UTC
- monitoring Feb 11, 2025, 09:21 PM UTC
We have identified and fixed the infrastructure service that has caused this issue. This is now mitigated and all services should be running normally.
Minor January 30, 2025 US Production instance degradation 4d 3h
Started Jan 30, 2025, 06:17 PM UTC· resolved Feb 03, 2025, 09:17 PM UTC
- resolved Jan 30, 2025, 06:28 PM UTC
Status: Investigating Ongoing Production Performance Issue** We are currently investigating a performance degradation affecting our US Production instance. Our engineering team is actively working to identify and resolve the issue. At this time, users may experience intermittent access or performance challenges when using our console. We understand the critical nature of this disruption and are treating this with our highest priority. We will provide updates as we learn more about the root cause and estimated time to resolution. **Recommended Action:** Users may want to temporarily retry accessing the console or wait for further updates. **Last Updated:** 2025-01-30 18:20:36 UTC
- resolved Jan 30, 2025, 06:47 PM UTC
Status Update: US Production Instance Performance Resolved** **Update Details:** - Issue: Performance degradation in US Production instance - Root Cause: Networking conflict - Current Status: Mitigated - Duration: Approximately 29 minutes (18:17 - 18:46 UTC) **Customer Impact:** During the incident, users may have experienced intermittent access and performance challenges with the console. The issue has now been resolved, and the system should be functioning normally. **Recommended Action:** No further action is required. The console is now accessible and performing as expected. **Last Updated:** 2025-01-30 18:46 UTC Key changes from the incident: - Initial detection of performance issues - Active investigation by engineering team - Identification of networking conflict - Successful mitigation of the performance problem - Full restoration of service functionality
Minor January 24, 2025 Brief outage for Account creation 2h 40m
Started Jan 24, 2025, 07:17 PM UTC· resolved Jan 24, 2025, 09:57 PM UTC
- monitoring Jan 24, 2025, 07:26 PM UTC
Initial Update: Status: Investigating - Platform Account Creation Service Disruption We are currently experiencing a service disruption affecting account creation functionality. There will be brief downtime ( ~5 minutes)
- monitoring Jan 24, 2025, 07:34 PM UTC
We have resolved the issue with Account service. All Platform functionality is working normally. Thanks for your patience.