Cowbell Platform Quoting is experiencing delays

Update timeline

1. monitoring Apr 02, 2025, 03:52 PM UTC

   Status Update: Cowbell Platform Quoting Delays** **Current Situation:** - The Cowbell Platform is experiencing intermittent issues with account data and risk generation across UK and US production and staging environments due to a service availability issue at one our vendors. **Active Resolution Steps:** - Team exploring potential fallback solutions, including potential migration of data connections **Next Actions:** - Continuing to work on restoring full data retrieval capabilities - Monitoring and troubleshooting ongoing performance limitations **Recommended Customer Action:** - Expect potential delays in quote and risk generation - Contact Cowbell support for specific account concerns The incident remains under active investigation, with the team working to minimize service disruption.

2. monitoring Apr 02, 2025, 06:40 PM UTC

   We are working on an code fix to remove the external service dependency. Estimated time to fix ~ 3 hours. We will provide periodic updates on our progress.

3. monitoring Apr 02, 2025, 10:08 PM UTC

   There is a fix in production to bypass third party service dependency. Team is monitoring and clearing up backlog, we will provide an update once all the backlog is cleared up and services are back to normal. Thank you for your patience.

4. monitoring Apr 03, 2025, 12:50 AM UTC

   We have resolved the service issue that has delayed some quoting. All services should be back to normal. Thank you for your patience.