pingoru pingoru Cover Genius had 5 outages in the last 2 years totaling 15h 7m of downtime, averaging 0.2 incidents per month.
There were 5 Cover Genius outages since November 18, 2025 totaling 15h 7m of downtime. Each is summarised below. Incident details, duration, and resolution information.
The XCover API experienced a brief period of elevated errors due to an automated AWS database restart. This restart was required to apply a mandatory Operating System upgrade. Connectivity was restored after the reboot.
We are currently investigating an increase in errors affecting our claims-related services. Customers may experience failed requests when using our website to submit claims.
We have identified the cause of the issue and are working on a fix.
We have implemented a fix and are monitoring the result.
The underlying incident has been resolved.
We experienced elevated error rates affecting quote requests on xcover.com due to an internal infrastructure configuration change. The issue has been identified and resolved. Some users may have encountered errors when requesting insurance quotes during the affected window (approximately 23:50 - 00:21 UTC, Feb 12-13).
We are currently investigating an increase in errors affecting some of our services. Customers may experience failed requests when using our website or APIs.
We have identified the cause of the issue and are working on a fix
A fix has been created and is undergoing testing prior to deployment.
We have implemented a fix and are monitoring the result
The underlying incident has been resolved.
Cloudflare is experiencing a global network issue, which is causing elevated error rates in XCover API services.
The Xcover API services were unstable, with a widespread of 500 errors. The errors are caused by a Cloudflare global network issue. The issue is being fixed by Cloudflare. The Xcover API services are stable now.
Cloudflare team has implemented a fix and the error rates are back to pre-incident level. Cover Genius will continue is monitoring the result.
XCover API services have returned to normal following increased error rates caused by a Cloudflare global network issue. Cloudflare has implemented a fix and we observe XCover API error rates are back to pre-incident levels.