Cover Genius incident
Elevated error rates on the B2C quote service on www.xcover.com website
Resolved after 31 minutes, affecting xcover.com, on February 13, 2026.
We experienced elevated error rates affecting quote requests on xcover.com due to an internal infrastructure configuration change. The issue has been identified and resolved. Some users may have encountered errors when requesting insurance quotes during the affected window (approximately 23:50 - 00:21 UTC, Feb 12-13).
Affected components
Update timeline
- resolved Feb 13, 2026, 01:24 AM UTC
We experienced elevated error rates affecting quote requests on xcover.com due to an internal infrastructure configuration change. The issue has been identified and resolved. Some users may have encountered errors when requesting insurance quotes during the affected window (approximately 23:50 - 00:21 UTC, Feb 12-13).
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