Cover Genius incident

Elevated error rates when submitting claims

Resolved after 5 hours 42 minutes, affecting xcover.com, on March 16, 2026.

monitoring Mar 17, 2026, 12:39 AM UTC

We have implemented a fix and are monitoring the result.

Started
Mar 16, 2026, 09:55 PM UTC
Resolved
Mar 17, 2026, 03:37 AM UTC
Duration
5h 42m
Detected by Pingoru
Mar 16, 2026, 09:55 PM UTC

Affected components

xcover.com

Update timeline

  1. investigating Mar 16, 2026, 09:55 PM UTC

    We are currently investigating an increase in errors affecting our claims-related services. Customers may experience failed requests when using our website to submit claims.

  2. identified Mar 16, 2026, 10:22 PM UTC

    We have identified the cause of the issue and are working on a fix.

  3. monitoring Mar 17, 2026, 12:39 AM UTC

    We have implemented a fix and are monitoring the result.

  4. resolved Mar 17, 2026, 03:37 AM UTC

    The underlying incident has been resolved.

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