Coveo HIPAA Outage History

Coveo HIPAA had 16 outages in the last 2 years totaling 135h 53m of downtime — averaging 0.7 incidents per month.

There were 16 Coveo HIPAA outages since October 18, 2024 totaling 135h 53m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status-hipaa.cloud.coveo.com

Critical August 26, 2026

[All Regions] Hosted Search Pages issue

Detected by Pingoru: Aug 26, 2026, 07:13 PM UTC
Resolved: Aug 26, 2026, 08:17 PM UTC
Duration: 1h 4m

Affected: Search - Hosted Search Pages

Timeline · 3 updates

investigating Aug 26, 2026, 07:13 PM UTC

We're currently investigating an issue affecting Search pages using the hosted builder in all regions. These pages are currently unavailable. Our team is investigating and will post regular updates until solved.
monitoring Aug 26, 2026, 07:26 PM UTC

A fix has been implemented and all Hosted search pages are now operational. We will continue to monitor the situation closely.
resolved Aug 26, 2026, 08:17 PM UTC

This incident has been resolved.

Read the full incident report →

Minor April 29, 2026

[US] ML Model Building Issue

Detected by Pingoru: Apr 29, 2026, 03:03 PM UTC
Resolved: Apr 29, 2026, 09:31 PM UTC
Duration: 6h 28m

Affected: Coveo ML - Models Generator

Timeline · 3 updates

identified Apr 29, 2026, 03:03 PM UTC

We've identified an issue delaying ML model builds in the US region. Existing models refresh may fall behind schedule. Our team is investigating and will post regular updates until solved. ML Serving remains unaffected. If you need help or to get in touch with us, please visit our Help Portal
monitoring Apr 29, 2026, 04:31 PM UTC

A fix has been implemented and we will continue monitoring the results. Thank you for your patience.
resolved Apr 29, 2026, 09:31 PM UTC

This incident has been resolved.

Read the full incident report →

Minor April 8, 2026

Atomic v3 Issues

Detected by Pingoru: Apr 08, 2026, 07:19 PM UTC
Resolved: Apr 08, 2026, 07:56 PM UTC
Duration: 37m

Timeline · 3 updates

identified Apr 08, 2026, 07:19 PM UTC

We identified an issue affecting Atomic v3. Atomic V3 component can have issue loading. Our team is already working on mitigating the impact and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
monitoring Apr 08, 2026, 07:21 PM UTC

The issue has been fixed and we are actively monitoring this service. Thank you for your patience.
resolved Apr 08, 2026, 07:56 PM UTC

The service has remained fully operational since the last update. This incident is resolved.

Read the full incident report →

Minor March 4, 2026

[US] Elevated source job refresh times

Detected by Pingoru: Mar 04, 2026, 06:23 AM UTC
Resolved: Mar 04, 2026, 06:26 AM UTC
Duration: 3m

Affected: Indexing Pipeline - Crawling

Timeline · 2 updates

monitoring Mar 04, 2026, 06:23 AM UTC

We have identified an issue causing elevated source job refresh times. A fix has already been implemented and we are monitoring the results. If you need help or to get in touch with us, please visit our Help Portal
resolved Mar 04, 2026, 06:26 AM UTC

This incident has been resolved.

Read the full incident report →

Notice February 6, 2026

[All Regions] Automatic Relevance Tuning Issue

Detected by Pingoru: Feb 06, 2026, 10:26 PM UTC
Resolved: Feb 07, 2026, 02:42 AM UTC
Duration: 4h 16m

Timeline · 4 updates

investigating Feb 06, 2026, 10:26 PM UTC

We're currently investigating an issue causing degraded relevance with Automatic Relevance Tuning (ART) in all regions. If you need help or to get in touch with us, please visit our Help Portal
identified Feb 06, 2026, 10:47 PM UTC

The cause has been identified and mitigation is in progress. We will provide an update once the situation is fully resolved.
monitoring Feb 07, 2026, 01:00 AM UTC

The issue has been fixed. We are monitoring the situation closely to ensure a full recovery.
resolved Feb 07, 2026, 02:42 AM UTC

This incident has been resolved.

Read the full incident report →

Minor December 10, 2025

[US] Analytics Ingestion Delay

Detected by Pingoru: Dec 10, 2025, 05:36 AM UTC
Resolved: Dec 10, 2025, 03:28 PM UTC
Duration: 9h 51m

Affected: Analytics - Analytics Read API

Timeline · 4 updates

identified Dec 10, 2025, 05:36 AM UTC

We're investigating an issue affecting analytics ingestion in the US region. Events are still being ingested but there is increased latency in their processing. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
identified Dec 10, 2025, 06:12 AM UTC

We are continuing to work on a fix for this issue.
monitoring Dec 10, 2025, 06:12 AM UTC

The issue has been linked to an infrastructure provider and is now fixed. We are actively monitoring this service. Thank you for your patience.
resolved Dec 10, 2025, 03:28 PM UTC

This incident has been resolved.

Read the full incident report →

Notice November 21, 2025

Zscaler Classification Impact

Detected by Pingoru: Nov 21, 2025, 09:15 PM UTC
Resolved: Nov 24, 2025, 04:15 PM UTC
Duration: 2d 18h

Timeline · 2 updates

monitoring Nov 21, 2025, 09:15 PM UTC

As of November 13, 2025, Zscaler reclassified coveo.com as "AI/ML Applications", causing access issues for some customers. This may block Coveo search results and related features. We recommend allow-listing Coveo domains/IPs in Zscaler and reviewing Zscaler's documentation on adding urls to allowlists. If issues persist, please open a P1 ticket with Zscaler noting this impact. More details: Knowledge Article.
resolved Nov 24, 2025, 04:15 PM UTC

This incident has been resolved. Zscaler has reclassified coveo.com to "Other Information Technologies", resolving the access issues some customers were experiencing.

Read the full incident report →

Minor October 20, 2025

Infrastructure provider issue

Detected by Pingoru: Oct 20, 2025, 09:53 AM UTC
Resolved: Oct 21, 2025, 11:28 AM UTC
Duration: 1d 1h

Affected: Indexing Pipeline - Push APIIndexing Pipeline - Document ProcessingIndexing Pipeline - CrawlingAnalytics - Analytics Write APIAnalytics - Analytics Read APICoveo ML - Query Suggest Service

Timeline · 10 updates

Read the full incident report →

Major October 8, 2025

Crawling Issues

Detected by Pingoru: Oct 08, 2025, 07:03 PM UTC
Resolved: Oct 08, 2025, 08:40 PM UTC
Duration: 1h 37m

Affected: Indexing Pipeline - Crawling

Timeline · 2 updates

monitoring Oct 08, 2025, 07:03 PM UTC

Between 12:00 PM ET and 2:00 PM ET, a temporary degradation of crawling occurred which paused or stopped some crawling operations in all regions during that time window. It is safe to resume them or start new operations. The issue has been fixed and we will automatically resume sources that were paused due to this issue. We are closely monitoring the service. If you need help or to get in touch with us, please visit our Help Portal
resolved Oct 08, 2025, 08:40 PM UTC

This incident has been resolved. All sources that were paused due to errors have now been restarted while sources that were stopped will resume normally on their next schedule. Thank you for your patience.

Read the full incident report →

Major October 6, 2025

Search Issues

Detected by Pingoru: Oct 06, 2025, 09:12 PM UTC
Resolved: Oct 06, 2025, 11:09 PM UTC
Duration: 1h 57m

Affected: Search - Search Service

Timeline · 3 updates

identified Oct 06, 2025, 09:12 PM UTC

We identified an issue affecting Search in all regions. A third party security company has flagged Coveo’s services on an “AI/ML” block list, resulting in our Search services being blocked on some enterprise networks enforcing web filtering rules. Our team is working to reach this third party to mitigate the impact and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
monitoring Oct 06, 2025, 10:02 PM UTC

Customers are starting to report that the third-party fix is working, we are actively monitoring this service. Thank you for your patience. If you need help or to get in touch with us, please visit our Help Portal
resolved Oct 06, 2025, 11:09 PM UTC

The service has remained fully operational since the last update. This incident is resolved. Please report any issues through our Help Portal.

Read the full incident report →

Minor August 12, 2025

Content Refresh Delays

Detected by Pingoru: Aug 12, 2025, 04:08 PM UTC
Resolved: Aug 12, 2025, 05:19 PM UTC
Duration: 1h 10m

Affected: Indexing Pipeline - Crawling

Timeline · 2 updates

identified Aug 12, 2025, 04:08 PM UTC

We've noticed an increase in the time it takes to process crawling and security provider jobs. Your content may not be up to date. Our team is working on deploying a fix and will post regular updates until resolved. If you need help or to get in touch with us, please visit our Help Portal
resolved Aug 12, 2025, 05:19 PM UTC

A fix has been implemented and this incident has been resolved.

Read the full incident report →

Minor August 5, 2025

Intent Aware Product Ranking Issues

Detected by Pingoru: Aug 05, 2025, 05:17 PM UTC
Resolved: Aug 05, 2025, 08:33 PM UTC
Duration: 3h 15m

Affected: Coveo ML - Models Generator

Timeline · 4 updates

investigating Aug 05, 2025, 05:17 PM UTC

We are investigating an issue affecting the Intent Aware Product Ranking Machine Learning models. Customers using this model type are currently receiving degraded responses due to incomplete training data. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
identified Aug 05, 2025, 05:28 PM UTC

The root cause has been identified and our team is working on implementing a fix.
identified Aug 05, 2025, 08:16 PM UTC

The fix has been rolled out and the affected models are being rebuilt. We will update again once all models have been rebuilt.
resolved Aug 05, 2025, 08:33 PM UTC

This incident has been resolved.

Read the full incident report →

Minor July 18, 2025

Login with Google Issues

Detected by Pingoru: Jul 18, 2025, 03:23 PM UTC
Resolved: Jul 18, 2025, 08:29 PM UTC
Duration: 5h 5m

Affected: Platform - Authentication Service

Timeline · 3 updates

identified Jul 18, 2025, 03:23 PM UTC

We have identified an ongoing issue with the Login with Google feature. Users attempting to login with this third party identity provider are currently seeing abnormally elevated error rates and/or slowness. If you need help or to get in touch with us, please visit our Help Portal
monitoring Jul 18, 2025, 04:21 PM UTC

The issues appear to have been resolved by the third party identity provider. Error rates are back to normal. We are continuing to monitor the service closely.
resolved Jul 18, 2025, 08:29 PM UTC

This incident has been resolved. The service has been fully operational since the last update.

Read the full incident report →

Minor June 17, 2025

Generative Answering Issues

Detected by Pingoru: Jun 17, 2025, 04:11 PM UTC
Resolved: Jun 17, 2025, 07:12 PM UTC
Duration: 3h 1m

Affected: Coveo ML - Generative Answering

Timeline · 3 updates

identified Jun 17, 2025, 04:11 PM UTC

We've identified an issue affecting Generative Answering that is being caused by one of our infrastructure providers. Customers using this service are currently seeing abnormally elevated error rates. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
identified Jun 17, 2025, 05:13 PM UTC

We are observing a progressive decrease in error rates but the issue is still ongoing with our infrastructure provider.
resolved Jun 17, 2025, 07:12 PM UTC

This incident has been resolved.

Read the full incident report →

Minor November 22, 2024

Indexing Pipeline Extension issues

Detected by Pingoru: Nov 22, 2024, 03:06 PM UTC
Resolved: Nov 22, 2024, 06:40 PM UTC
Duration: 3h 33m

Affected: Platform - Administration Console

Timeline · 3 updates

identified Nov 22, 2024, 03:06 PM UTC

We identified an issue affecting indexing pipeline extensions. Attempting to add extensions to sources is currently not working. Extensions that were already associated with a source are not affected. Our team is actively working on a fix and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
identified Nov 22, 2024, 03:47 PM UTC

Our team has identified a workaround: after adding an extension the page will go blank. However, clicking the "Common" tab will successfully display the extension and allow users to save the configuration. Our team is working on rolling out a permanent fix for this issue.
resolved Nov 22, 2024, 06:40 PM UTC

A fix has been deployed and has resolved this issue. Thank you for your patience.

Read the full incident report →

Minor October 18, 2024

Atomic, Headless and React Issues

Detected by Pingoru: Oct 18, 2024, 01:12 PM UTC
Resolved: Oct 18, 2024, 02:29 PM UTC
Duration: 1h 17m

Timeline · 2 updates

identified Oct 18, 2024, 01:12 PM UTC

We've identified an issue affecting the latest versions of Atomic, Headless and React. Customers using these resources in their implementations might notice failures or unexpected behaviors: https://static.cloud.coveo.com/atomic/v3/* https://static.cloud.coveo.com/headless/v3/* https://static.cloud.coveo.com/atomic/v3.4/* https://static.cloud.coveo.com/headless/v3.4/* https://static.cloud.coveo.com/atomic-react/v3/* https://static.cloud.coveo.com/atomic-react/v3.1/* Our team is currently working on deploying a fix. If you need help or to get in touch with us, please visit our Help Portal
resolved Oct 18, 2024, 02:29 PM UTC

A fix has been deployed and this incident has been resolved.

Read the full incident report →