Coveo Cloud experienced a major incident on June 10, 2025 affecting Coveo ML - Generative Answering and Coveo ML - Generative Answering and 1 more component, lasting 2h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 10, 2025, 02:21 PM UTC
We're investigating an issue affecting Generative Answering in all regions. Customers using this service are currently seeing abnormally elevated error rates. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
- monitoring Jun 10, 2025, 03:42 PM UTC
We've identified the issues as coming from one of our infrastructure providers. The outage now appears to have been resolved on their end. We are continuing to monitor the service closely.
- resolved Jun 10, 2025, 05:02 PM UTC
This incident has been resolved. The service has been fully operational since the last update.