Coveo Cloud experienced a minor incident on June 17, 2025 affecting Coveo ML - Generative Answering and Coveo ML - Generative Answering and 1 more component, lasting 4h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 17, 2025, 02:17 PM UTC
We've identified an issue affecting Generative Answering in all regions that is being caused by one of our infrastructure providers. Customers using this service are currently seeing abnormally elevated error rates. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
- identified Jun 17, 2025, 05:13 PM UTC
We are observing a progressive decrease in error rates but the issue is still ongoing with our infrastructure provider.
- resolved Jun 17, 2025, 07:12 PM UTC
This incident has been resolved.