Coveo Cloud experienced a minor incident on March 22, 2024 affecting Coveo ML - Query Suggest Service, lasting 1h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Coveo ML - Query Suggest Service
Update timeline
- investigating Mar 22, 2024, 12:15 PM UTC
We're investigating an issue affecting Machine Learning Queries in the EU Region. Users may currently experience elevated error rates for these types of queries. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
- identified Mar 22, 2024, 12:51 PM UTC
The root cause has been identified and a mitigation strategy is being implemented.
- monitoring Mar 22, 2024, 01:07 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 22, 2024, 01:59 PM UTC
This incident has been resolved. The service has been fully operational since the last update.