Coveo Cloud incident

Delayed data processing affecting Experimentation Hub and Experience Hub

Minor Resolved View vendor source →

Coveo Cloud experienced a minor incident on October 18, 2024 affecting Commerce - Coveo Experimentation Hub and Commerce - Coveo Experience Hub and 1 more component, lasting 3h 8m. The incident has been resolved; the full update timeline is below.

Started
Oct 18, 2024, 12:26 PM UTC
Resolved
Oct 18, 2024, 03:34 PM UTC
Duration
3h 8m
Detected by Pingoru
Oct 18, 2024, 12:26 PM UTC

Affected components

Commerce - Coveo Experimentation HubCommerce - Coveo Experience HubCommerce - Data Platform

Update timeline

  1. identified Oct 18, 2024, 12:26 PM UTC

    An incident with one of our cloud providers is causing data processing to be delayed in the systems powering the Coveo Experimentation Hub (CEH) and Coveo Experience Hub (CXH). Data collection is unaffected and no data is currently being lost - we expect to catch up once our cloud provider has resolved their incident. Experience & Campaign execution on-site is unaffected. Reporting in the administration interfaces of CEH and CXH is currently out of date but still available.

  2. monitoring Oct 18, 2024, 01:51 PM UTC

    Our cloud provider has fixed their incident and we are resuming data processing. It will take some time to catch up, we are actively monitoring and will resolve this incident once all data is up to date.

  3. resolved Oct 18, 2024, 03:34 PM UTC

    This incident is now resolved, we have caught up on processing all queued data and are doing final checks to ensure integrity.