Coveo Cloud experienced a minor incident on June 26, 2024 affecting Analytics - Analytics Write API, lasting 10h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Analytics - Analytics Write API
Update timeline
- investigating Jun 26, 2024, 02:54 AM UTC
We've identified a latency issue affecting Usage Analytics event ingestion due to an issue with our infrastructure provider. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
- identified Jun 26, 2024, 03:03 AM UTC
We are following the issue closely with our infrastructure provider.
- monitoring Jun 26, 2024, 12:35 PM UTC
The issue has been resolved by our infrastructure provider. We will continue to monitor the situation to ensure everything is working as intended.
- resolved Jun 26, 2024, 01:06 PM UTC
This incident has been resolved.