Coveo Cloud incident

[All Regions] Issues with listed Machine Learning Models

Minor Resolved View vendor source →

Coveo Cloud experienced a minor incident on July 22, 2024 affecting Search - Search Service and Search - Search Service and 1 more component, lasting 2h 10m. The incident has been resolved; the full update timeline is below.

Started
Jul 22, 2024, 07:04 PM UTC
Resolved
Jul 22, 2024, 09:14 PM UTC
Duration
2h 10m
Detected by Pingoru
Jul 22, 2024, 07:04 PM UTC

Affected components

Search - Search ServiceSearch - Search ServiceSearch - Search ServiceSearch - Search Service

Update timeline

  1. identified Jul 22, 2024, 07:04 PM UTC

    We've identified an issue affecting some of the Semantic Search Machine Learning models in all the regions. Our team will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

  2. identified Jul 22, 2024, 07:30 PM UTC

    We have identified the root cause and begun rebuilding the subset of affected models. We will give another update once all the impacted models are rebuilt.

  3. identified Jul 22, 2024, 08:00 PM UTC

    Affected models are done rebuilding in the Australian and Canadian hosting regions. Some models in the US and European hosting regions are still undergoing rebuilds.

  4. resolved Jul 22, 2024, 09:14 PM UTC

    All affected models have been rebuilt. This incident has been resolved.