Coveo Cloud experienced a minor incident on September 17, 2024 affecting Coveo ML - Generative Answering and Coveo ML - Generative Answering and 1 more component, lasting 1d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 17, 2024, 01:56 PM UTC
We've identified an issue affecting Generative Answering. Our team will post regular updates until solved.
- identified Sep 17, 2024, 02:03 PM UTC
The issue has been identified and we are working on a fix.
- identified Sep 17, 2024, 04:05 PM UTC
We've identified the issue as being caused by a lack of capacity and we are working with our cloud infrastructure provider to resolve it. Users might notice slower than normal query responses as well as elevated error rates on CRGA queries.
- identified Sep 17, 2024, 06:04 PM UTC
We continue to work with our cloud infrastructure provider to increase capacity and have started seeing partial recovery but some users may still see slower than normal response times.
- identified Sep 17, 2024, 08:15 PM UTC
We have mitigated the capacity problems but some users may still experience some slowness. We are working on a fix.
- monitoring Sep 18, 2024, 02:34 PM UTC
The capacity problems have been resolved and a fix has been rolled out. We are continuing to monitor the service closely.
- resolved Sep 18, 2024, 07:10 PM UTC
This incident has been resolved and the service has been operating normally since the last update. Thank you for your patience.