Coveo Cloud experienced a minor incident on January 20, 2025 affecting Indexing Pipeline - Document Processing, lasting 1h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 20, 2025, 03:36 PM UTC
We've identified an issue causing refresh delays in our European hosting region. Your content might not be up to date. Our team is working on it and will post updates until solved. If you need help or to get in touch with us, please visit our Help Portal
- monitoring Jan 20, 2025, 04:07 PM UTC
A fix has been implemented and document processing has resumed, but content is still not up to date for a small subset of customers in the EU region. We are monitoring the processing of the remaining content backlog.
- resolved Jan 20, 2025, 04:55 PM UTC
The content backlog has been processed, resolving this incident. Our team is still analysing what went down and depending on the outcome of this analysis, our Support team may end up contacting a small subset of customers to manually resolve some content updates that could not be automatically replayed.