Coveo Cloud incident

Degraded performance with Usage Analytics report data in Europe.

Minor Resolved View vendor source →

Coveo Cloud experienced a minor incident on February 28, 2025, lasting 35m. The incident has been resolved; the full update timeline is below.

Started
Feb 28, 2025, 03:25 PM UTC
Resolved
Feb 28, 2025, 04:00 PM UTC
Duration
35m
Detected by Pingoru
Feb 28, 2025, 03:25 PM UTC

Update timeline

  1. investigating Feb 28, 2025, 03:25 PM UTC

    Since 7AM ET, we've been experiencing a delay in UA report data (no data loss, just a data delay). Data is being processed, but it is taking longer than usual.

  2. investigating Feb 28, 2025, 03:26 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Feb 28, 2025, 03:48 PM UTC

    The issue has been identified and we're starting to see signs of recovery. We are continuing to monitor this issue until it is fully resolved.

  4. resolved Feb 28, 2025, 04:00 PM UTC

    After careful monitoring of the situation, we can confirm that the situation is now fully resolved.