Coveo Cloud experienced a major incident on March 11, 2025 affecting Coveo ML - Generative Answering and Coveo ML - Generative Answering and 1 more component, lasting 3h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 11, 2025, 04:15 PM UTC
We've identified an issue affecting the Generative Answering service. Customers using this service are currently being impacted by elevated error rates, though a proportion of queries are continuing to be answered normally. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
- identified Mar 11, 2025, 04:30 PM UTC
The issue has been identified and a fix is being implemented. There are still some errors, but the error rate has been going down in the past few minutes. Our team is working on this and will continue to post regular updates until solved.
- monitoring Mar 11, 2025, 04:45 PM UTC
A fix has been implemented the error rate has returned to zero in the past few minutes. We are continuing to monitor the service more closely than usual for any further anomalies.
- resolved Mar 11, 2025, 07:41 PM UTC
This incident has been resolved. The service has been operating normally since the last update.