Coveo Cloud incident

[Australia] Commerce Semantic Encoder Issues

Minor Resolved View vendor source →

Coveo Cloud experienced a minor incident on April 8, 2025, lasting 10h 34m. The incident has been resolved; the full update timeline is below.

Started
Apr 08, 2025, 11:14 PM UTC
Resolved
Apr 09, 2025, 09:49 AM UTC
Duration
10h 34m
Detected by Pingoru
Apr 08, 2025, 11:14 PM UTC

Update timeline

  1. investigating Apr 08, 2025, 11:14 PM UTC

    We've identified an issue affecting the Semantic Encoder for Commerce on a small number of customers. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

  2. monitoring Apr 09, 2025, 12:01 AM UTC

    Mitigation steps have been taken and we are actively monitoring this service. Thank you for your patience.

  3. monitoring Apr 09, 2025, 02:34 AM UTC

    The situation is now stable. We are working on a permanent fix.

  4. identified Apr 09, 2025, 09:33 AM UTC

    The issue has relapsed and is now occurring again for a subset of customers in the Australia region. Our team is investigating.

  5. resolved Apr 09, 2025, 09:49 AM UTC

    This incident has been resolved.