Coveo Cloud experienced a major incident on April 14, 2025 affecting Search - Search Consumption Metrics and Platform - Administration Console and 1 more component, lasting 1h. The incident has been resolved; the full update timeline is below.
Affected components
Search - Search Consumption MetricsPlatform - Administration ConsoleAnalytics - Analytics Write APIAnalytics - Analytics Read APICoveo ML - Models Generator
Update timeline
- investigating Apr 14, 2025, 11:28 AM UTC
We're investigating an issue causing events to be delayed in the US region. Our team will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
- monitoring Apr 14, 2025, 11:57 AM UTC
The issue has been fixed and we are actively monitoring this service. Thank you for your patience.
- resolved Apr 14, 2025, 12:29 PM UTC
The service has remained fully operational since the last update. This incident is resolved. Please report any issues through our Help Portal.