Coveo Cloud experienced a major incident on May 1, 2025 affecting Search - Search Service and Search - Search Service and 1 more component, lasting 2h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 01, 2025, 09:24 PM UTC
We've identified an issue causing a partial outage of the Search Service in all regions. Customers are currently experiencing elevated error rates. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
- identified May 01, 2025, 09:35 PM UTC
We've identified a potential mitigation action and are taking steps to deploy it. Several other services are also impacted.
- identified May 01, 2025, 10:11 PM UTC
Our initial attempts to mitigate the problem have been successful. We are still working on a permanent solution. Services have been mostly stable for the past thirty minutes, but have continued to experience shorter blips of errors or degraded performance.
- monitoring May 01, 2025, 10:36 PM UTC
A definitive fix has been implemented and we are monitoring the results.
- resolved May 01, 2025, 11:30 PM UTC
This incident has been resolved. All services have been fully operational since the last update.