Countingup incident
Provider outage affecting account transfers
Countingup experienced a minor incident on October 16, 2026, lasting 2h 2m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Oct 16, 2026, 11:19 AM UTC
One of our providers has reported that they are experiencing technical difficulties; this is causing delays in the processing of inbound and outbound account transfers through the Faster Payments scheme 💸 We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused. ⚠️ How this affects you: Customers may experience delays when attempting to make an account transfer from the Countingup app. 💬 Need help? If you have any questions, please reach out to our Support team directly through your app or email us at [[email protected]](mailto:[email protected]).
- resolved Oct 16, 2026, 01:22 PM UTC
The issues affecting the processing of Faster Payments have now been resolved 💸 Any delayed payments are now being processed, and any new payments should process as expected. 💬 Need help? If you have any questions, please reach out to our Support team directly through your app or email us at [[email protected]](mailto:[email protected]).