Countingup incident

Provider outage affecting card payments

Major Resolved

Countingup experienced a major incident on October 6, 2026, lasting 4h 41m. The incident has been resolved; the full update timeline is below.

Started
Oct 06, 2026, 01:12 PM UTC
Resolved
Oct 06, 2026, 05:53 PM UTC
Duration
4h 41m
Detected by Pingoru
Oct 06, 2026, 01:12 PM UTC

Update timeline

  1. investigating Oct 06, 2026, 01:12 PM UTC

    We've been notified of technical difficulties that are impacting the processing of online card transactions that require further online verification 💳. Our provider is currently working on identifying the root cause and resolving the issue swiftly. ⚠️ How this affects you Online card transactions that require further verification may be timing out, not completing or showing an error. Please don't re-attempt the transaction until the issue has been resolved. 💬 Need help? If you have any questions, please reach out to our Support team directly through your app or email us at [[email protected]](mailto:[email protected]).

  2. monitoring Oct 06, 2026, 04:15 PM UTC

    Our providers are reporting that the service has been restored and is functioning as expected. You can now attempt to make any card transactions which were previously unsuccessful 💳 We will continue to monitor the situation alongside our provider.

  3. resolved Oct 06, 2026, 05:53 PM UTC

    This incident has now been resolved. 💬 Need help? If you have any further questions, please reach out to our Support team directly through your app or email us at [[email protected]](mailto:[email protected] "[email protected]").