Resurfaced: Unable to access reports in Reporting 2.0 (US Swimlanes Production Environment)

Update timeline

1. investigating Apr 30, 2026, 02:00 PM UTC

   The Reporting 2.0 issue impacting the US swimlanes has recurred today. Clients within these swimlanes may experience functional disruptions, including difficulties accessing reports and delays while performing certain actions within the portal. As a reminder, this issue was initially reported on 13 April 2026 and is being tracked under the following incident: https://status.csod.com/incidents/m2s13ms05fdp. The Engineering Team has confirmed that the same issue has resurfaced and is actively investigating the cause. This continues to be our top priority, and all relevant teams are engaged to restore normal functionality at the earliest. We sincerely apologize for the inconvenience caused and appreciate your patience. We will keep you informed of any significant updates as they become available.

2. resolved Apr 30, 2026, 02:35 PM UTC

   The Engineering Team has confirmed that Reporting 2.0 is now functioning as intended. The issue occurred at approximately 6:20 AM PST and was resolved by around 6:53 AM PST. Our teams are actively working on implementing a long-term fix to prevent recurrence. This incident has now been successfully resolved. We sincerely apologize for the inconvenience caused and appreciate your continued patience.