Cornerstone experienced a critical incident on July 24, 2026 affecting Response Time and Response Time and 1 more component, lasting 6h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 24, 2026, 03:21 AM UTC
Some customers in UK, France and Japan swimlanes are experiencing issues while logging into the system. This is our top priority and we are working to resolve the problem as soon as possible. Please check back periodically for additional updates, which will be posted as they become available.
- monitoring Jul 24, 2026, 04:36 AM UTC
The fix has been successfully deployed to all Production instances across all regions. We are currently working on deploying the fix to the lower environments. In the meantime, we will continue to closely monitor the Production environments to ensure the solution remains stable and no further issues are observed.
- monitoring Jul 24, 2026, 04:48 AM UTC
The fix has been successfully deployed to all the environments (Production and lower environments). We will continue to closely monitor the environments to ensure the solution remains stable and no further issues are observed.
- resolved Jul 24, 2026, 09:59 AM UTC
Some customers in UK, France and Japan swim lanes experienced issues while logging into the system. The problem began on 23rd July 7:10 PM Pacific Time and was resolved by 8:20 PM Pacific Time.