Minor Issue - Edge Import is not loading - US SL4

Update timeline

1. investigating Jul 27, 2026, 04:14 PM UTC

   This swimlane is experiencing functional issues accessing Edge Import. Clients with portals in this swimlane are unable to access or use the import. This is our top priority, and we are working to resolve the problem as soon as possible. Please check back periodically for additional updates, which will be posted as they become available.

2. resolved Jul 27, 2026, 05:42 PM UTC

   This incident has been resolved.

3. postmortem Aug 06, 2026, 04:19 PM UTC

   **Issue Summary:** On July 27, 2026, beginning at approximately 7:58 a.m. Pacific Time, customers in the US SL4 environment experienced issues accessing Edge Import. Affected customers encountered prolonged page load times and intermittent errors, temporarily impacting the availability and usability of Edge Import functionality. **Root Cause:** The issue was caused by an application configuration inconsistency introduced during a recent deployment. This inconsistency prevented the affected service from communicating normally with a dependent component, resulting in delayed request processing and intermittent errors. **Corrective Action:** Cornerstone corrected the affected application configuration and recycled the application service to restore normal functionality. Following these actions, the team validated Edge Import availability and confirmed that the service was operating as expected. **Preventive Measures:** To reduce the risk of a similar issue, Cornerstone has taken the following actions: * Enhanced deployment validation procedures to verify application configurations after deployment activities. * Strengthened post-deployment health checks to confirm successful service initialization and connectivity before services are made available.