Cornerstone incident
All Queued Events Stuck and Delayed across all Production Swimlanes
Cornerstone experienced a minor incident on July 21, 2026 affecting Uptime and Uptime and 1 more component, lasting 4h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 21, 2026, 06:13 PM UTC
Customers across all swimlanes may experience delayed or stuck processing of queued events and background jobs (i.e., Content Uploader, Emails, Reporting, Roster Submissions etc.). We are actively investigating this issue as a top priority, and will provide regular updates until it is fully resolved.
- investigating Jul 21, 2026, 06:13 PM UTC
We are continuing to investigate this issue.
- monitoring Jul 21, 2026, 08:07 PM UTC
We have taken action to expedite the processing of the backlog of queued events, and most swimlanes have now fully recovered. We will provide a final update once processing has fully returned to normal across all swimlanes.
- monitoring Jul 21, 2026, 09:03 PM UTC
The backlog of queued events has largely cleared across all Production environments. We are now reviewing the queues in all Pilot and Stage environments and taking action to expedite processing of any remaining backlog.
- resolved Jul 21, 2026, 11:09 PM UTC
Queues have been caught up across all environments and this issue is now Resolved.