Cornerstone incident

Issue with Core User Management functionality in US SL4 accounts

Minor Resolved View vendor source →

Cornerstone experienced a minor incident on August 10, 2026 affecting Response Time, lasting 23h 48m. The incident has been resolved; the full update timeline is below.

Started
Aug 10, 2026, 03:14 PM UTC
Resolved
Aug 11, 2026, 03:02 PM UTC
Duration
23h 48m
Detected by Pingoru
Aug 10, 2026, 03:14 PM UTC

Affected components

Response Time

Update timeline

  1. investigating Aug 10, 2026, 03:14 PM UTC

    Admins are currently unable to edit user records in the Production environment. When attempting to open a user record for editing through Admin > Tools > Core Functions > Users, the request fails and an error message is displayed ("An error occurred while processing your request"). The issue has been observed across multiple US SL4 (AWS) portals. Our Engineering Team is actively looking into this concern. We will keep you posted on any significant updates.

  2. monitoring Aug 10, 2026, 04:05 PM UTC

    UPDATE: The issue seems to be impacting the Core User Management functionality (Example: unable to view or edit user records, View Universal profile, API services related to User record management) Our Engineering Team has confirmed the issue to be resolved. We will continue to closely monitor the situation to check its reliability.

  3. resolved Aug 11, 2026, 03:02 PM UTC

    Following a period of monitoring, the implemented fix has remained stable, and this issue has been confirmed as resolved. Thank you for your patience and understanding!