RESURFACED: Career site not accessible for All Swimlanes

Update timeline

1. investigating Aug 10, 2026, 12:32 PM UTC

   Swimlanes in EU are experiencing issues with the Career Site. Some Clients may experience delays or issues accessing the Career Site. The issue reported earlier today(https://status.csod.com/incidents/m5ppwktbx4rt) has resurfaced. This is our top priority and we are working to resolve the problem as soon as possible. Please check back periodically for additional updates, which will be posted as they become available.

2. monitoring Aug 10, 2026, 12:55 PM UTC

   The Career Sites should now be accessible. Our Engineering team investigated promptly and has implemented the necessary corrective measures. We will continue to closely monitor the environment to ensure the issue remains resolved and the career sites remains stable.

3. resolved Aug 11, 2026, 10:35 AM UTC

   Following a period of monitoring, the implemented fix has remained stable, and this issue has been confirmed as resolved. Thank you for your patience and understanding!

4. postmortem Aug 18, 2026, 03:11 PM UTC

   **Incident Summary** Starting August 10th, 2026, users experienced intermittent issues accessing the Career Site in the Frankfurt \(EU\), FR EXT\(CDG\) , FR RES\(CDG\) and UK \(all swimlanes\) Production environment. **Impact** Users experienced intermittent access failures and degraded responsiveness while accessing the Career Site during the incident window. **Root Cause Analysis \(RCA\)** The issue was related to an environment change that resulted in reduced available application capacity during EMEA region business hours. The newly provisioned capacity was not available as expected, which placed increased load on the existing application capacity. This resulted in instability and intermittent request failures affecting the Career Site. **Resolution** The environment was stabilized by restoring the required application capacity and reverting the changes contributing to the instability. Following the recovery actions, application stability was restored and Career Site access returned to normal. **Preventive Measures** * Post-change validation will be strengthened to confirm that newly provisioned capacity is fully available before changes are considered complete. * Capacity and application health will be monitored following environment changes, particularly during business hours, to identify similar conditions earlier.