Cornerstone incident

Minor Issue - DLW Feeds not processing US SL1 and USL5

Minor Resolved View vendor source →

Cornerstone experienced a minor incident on October 20, 2026 affecting Edge Import / Edge Loads (Stuck/Erroring) and Edge Import / Edge Loads (Stuck/Erroring), lasting 1d 3h. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2026, 04:18 PM UTC
Resolved
Oct 21, 2026, 08:07 PM UTC
Duration
1d 3h
Detected by Pingoru
Oct 20, 2026, 04:18 PM UTC

Affected components

Edge Import / Edge Loads (Stuck/Erroring)Edge Import / Edge Loads (Stuck/Erroring)

Update timeline

  1. investigating Oct 20, 2026, 04:18 PM UTC

    Data Load Wizard feeds are experiencing issues processing on US SL1 and US SL5 Swimlanes. This is our top priority and we are working to resolve the problem as soon as possible. Please check back periodically for additional updates, which will be posted as they become available.

  2. identified Oct 20, 2026, 05:57 PM UTC

    Engineering has identified a cause and we are currently validating a fix. We will continue sharing updates as they become available.

  3. monitoring Oct 20, 2026, 07:11 PM UTC

    A fix has been implemented and we have validated it's been successful. We will update this issue to Resolved after a period of monitoring.

  4. resolved Oct 21, 2026, 08:07 PM UTC

    After a full day of monitoring we are considering this issue resolved. A formal Root Cause Analysis will be published within 7-10 business days including preventive measures.