Cornerstone incident
Major Issue - System availability issues on EU (FRA) Production
Cornerstone experienced a major incident on October 19, 2026 affecting Uptime, lasting 3h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 19, 2026, 09:35 AM UTC
The swimlane is experiencing some latency issues. Clients with portals in this swimlane may experience delays or issues accessing certain pages in the application. This is our top priority and we are working to resolve the problem as soon as possible. Please check back periodically for additional updates, which will be posted as they become available.
- monitoring Oct 19, 2026, 10:01 AM UTC
A fix for this issue was implemented, and the issue has been mitigated. We are monitoring the swimlane performance before concluding this incident as resolved.
- resolved Oct 19, 2026, 01:05 PM UTC
This issue has been fully resolved, and all corrective actions have been completed successfully. No further impact is expected.