Coresignal incident

RTAPI requests failing

Resolved after 13 days, affecting RTAPI, on September 25, 2026.

resolved Oct 08, 2026, 06:08 AM UTC

Real-Time API requests are completing normally again. The issue was caused by capacity constraints at an upstream data source, which has since been scaled up. Our latest checks show all requests succeeding with response times back in the expected range. Thank you for your patience.

Started
Sep 25, 2026, 06:00 AM UTC
Resolved
Oct 08, 2026, 06:08 AM UTC
Duration
13d
Detected by Pingoru
Sep 25, 2026, 06:00 AM UTC

Affected components

RTAPI

Update timeline

  1. investigating Sep 25, 2026, 06:00 AM UTC

    We're aware that Real-Time API requests are currently timing out due to an issue with an upstream data source. Our team is working on a fix and we'll post an update here when RTAPI is back to normal.

  2. investigating Oct 02, 2026, 11:25 AM UTC

    Real-Time API requests have started recovering and most requests are now completing normally. You may still see occasional timeouts while the service stabilises. We're monitoring closely and will post a final update here once RTAPI is fully back to normal.

  3. resolved Oct 08, 2026, 06:08 AM UTC

    Real-Time API requests are completing normally again. The issue was caused by capacity constraints at an upstream data source, which has since been scaled up. Our latest checks show all requests succeeding with response times back in the expected range. Thank you for your patience.

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