Performance Degradation

Update timeline

1. investigating Feb 25, 2026, 12:42 AM UTC

   We are aware of a current issue that is partially affecting system performance. Some users may experience intermittent slowness, while other areas of the platform remain fully operational. Our technical team is actively investigating the cause and working to restore full performance as quickly as possible. We are closely monitoring the situation and prioritising resolution. We will provide a further update once the issue has been resolved or if there are any significant developments.

2. identified Feb 25, 2026, 01:34 AM UTC

   We have provisioned additional servers to stabilise system performance while our investigation continues. We are currently observing recovery in server load levels and overall response times are improving. Our team will continue to closely monitor the environment to ensure stability is maintained. Further updates will be provided as necessary.

3. investigating Feb 25, 2026, 01:34 AM UTC

   We are currently investigating this issue.

4. monitoring Feb 25, 2026, 03:09 AM UTC

   Server performance has returned to normal levels and services are operating as expected. We will continue to monitor the system closely to ensure ongoing stability.

5. resolved Feb 25, 2026, 06:10 AM UTC

   Between 10:55am and 12:05pm 25/02/2026, we saw resource spikes on some of our front end instances. The issue has been resolved, additional servers were provisioned to stabilise performance and server load has returned to normal levels. Response times are back to expected benchmarks. Root cause investigation is ongoing. A post-incident report will be published once completed.