Core Practice incident
Phone support degraded – third-party provider outage
Ongoing since 10:45 PM UTC, affecting Core Practice Support Calls.
We are continuing to investigate this issue.
Affected components
Update timeline
- investigating Oct 29, 2026, 10:45 PM UTC
Our phone support line is currently experiencing issues due to an outage at our telephony provider. You may be unable to get through, calls may drop, or you may not reach an agent. Our live chat and web support channels are unaffected and operating as normal. Please contact us through either of these and our team will help you as usual. We’re monitoring the provider’s progress and will update this page once phone support is restored. The Core Practice application itself is not affected.
- investigating Oct 29, 2026, 10:47 PM UTC
We are continuing to investigate this issue.
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