Resolved after 1 hour 48 minutes, affecting Collection - Metrics and Processing - Metrics and 1 more, on August 21, 2026.
Our team can confirm at this juncture that all signals are green and are continuing to monitor the situation for developments.
Affected components
Update timeline
- investigating Aug 21, 2026, 04:40 PM UTC
We are seeing elevated latency and error rates related to metrics ingestion.
- identified Aug 21, 2026, 04:41 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 21, 2026, 04:46 PM UTC
A fix has been implemented and we are monitoring the results.
- identified Aug 21, 2026, 04:56 PM UTC
Unfortunately error rates remain elevated, we are continuing to investigate and will update soonest.
- identified Aug 21, 2026, 05:09 PM UTC
Our engineering team have identified possible root causes and are working on mitigating the problem with specific remediation actions. We will continue to update as soon as new information is available.
- monitoring Aug 21, 2026, 05:37 PM UTC
We have executed several remediation actions and should be seeing improvements now and are continuing to monitor the situation.
- monitoring Aug 21, 2026, 05:49 PM UTC
We are observing the infrastructure dashboards showing nominal outputs at this time but are continuing to monitor the results.
- monitoring Aug 21, 2026, 06:14 PM UTC
Our team can confirm at this juncture that all signals are green and are continuing to monitor the situation for developments.
- resolved Aug 21, 2026, 06:29 PM UTC
This incident has been resolved.
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