Coralogix Outage History

We have identified an issue causing the Coralogix Support Chat application to not load as expected. We are actively monitoring the situation and will restore chat functionality as soon as the issue is resolved. If you require any assistance in the meantime, please contact our support team at [email protected].

We are currently investigating an issue causing errors when using the Email Group Webhook for alert notifications in EU1, EU2, US2 and AP1 regions. Our engineering teams are actively investigating this issue with the highest priority. We will provide further updates as soon as more information becomes available. We apologize for the inconvenience and appreciate your patience.

We are currently experiencing lag in LiveTail. Our engineering team is actively investigating and working to resolve the processing backlog. If you have any questions, reach out via chat or email at [email protected].

We are currently investigating an issue affecting the Real User Monitoring (RUM) feature across the EU1, EU2, US1, US2, AP1 and AP3 regions. At this time, the issue appears to be UI-related, with users encountering a blank page when accessing the RUM section. Our team is actively working to identify the root cause and restore full functionality as quickly as possible. We will provide further updates as more information becomes available. If you have any questions or require assistance, please contact us via chat or email at [email protected]

We are currently investigating an issue affecting a subset of customers in the EU1 (.coralogix.com), EU2 (app.eu2.coralogix.com) and US1 (.app.coralogix.us) regions. Impacted users are logged in, but seeing the login page when they refresh. Our team is actively working to identify the root cause and restore full functionality as quickly as possible. We will provide further updates as more information becomes available. If you have a question or need any assistance, please contact us through the chat or send us an email to [email protected].

We are currently investigating an issue affecting the alerting pipeline in the EU2 environment. Customers may experience missing or delayed alerts. Our engineering team is actively working to identify the root cause and restore normal alert delivery. We will share updates as more information becomes available.

We are currently experiencing an issue with querying All Logs in AP2. Our team is investigating this as a priority. Searches in Frequent Search are working as expected.

We are currently investigating an issue affecting the metrics ingestion into Coralogix from Azure integrations. This issue may reflect on some customers from all environments. We apologize for the inconvenience and will provide updates as soon as more information becomes available. If you have any questions, please contact our Support team.

We are currently investigating an issue affecting the Cases page. When opening an event (case), some users may encounter a blank page due to a frontend error impacting all Coralogix regions. Please note that this issue is limited to the user interface and does not affect underlying data or system functionality. Our R&D teams are actively working to resolve it as quickly as possible. We apologize for the inconvenience and will provide updates as soon as more information becomes available. If you have any questions, please contact our Support team.

We are currently investigating elevated error rates in our DataPrime query engine across all regions. This may result in intermittent behavior of slower query performance or query failures when viewing dashboards and exploring data. We are sorry for this inconvenience and updates will follow as soon as available.

We are investigating an issue with our APM service catalogue tab in all regions. Our engineering team is actively investigating and working to resolve. If you need assistance or have a question please contact us through chat or send us an email to [email protected].

We are currently investigating an issue that is occurring intermittently across all cluster regions, where the SSO login button is not visible on the Coralogix login page. Our R&D teams are actively working on this with high priority. In the meantime, access via SSO is still possible using the following workaround: append /#/login to the Coralogix team URL. For example: https://.app.coralogix.us/ → https://.app.coralogix.us/#/login We apologize for the inconvenience and will provide updates as soon as more information becomes available.

We are experiencing processing delays for log data in our EU2 region. A subset of customer accounts may see delayed visibility of their log data in dashboards and queries. Our engineering team is actively investigating and working to resolve the processing backlog. If you have any questions, reach out via chat or email at [email protected].

We are continuing to investigate this issue.

Our team is currently investigating an issue that affects customers running on EU (Ireland) region that might experience issues querying High Frequent Search data. If you have any other questions you can reach out to our support via chat or send an email at [email protected].

Our team is currently investigating a delay in Frequent Search data ingestion affecting a specific cluster in the EU2 region. We are actively working to identify the root cause and will provide updates as more information becomes available. For additional assistance, please contact our in-app support.

We are currently experiencing lag ingesting RUM data in our EU2 region(team_name.app.eu2.coralogix.com). Our teams are currently investigating this with highest priority. If you have any other questions you can reach out to our support via chat or send an email at [email protected].

We are currently experiencing an issue affecting metrics ingestion in the AP2 region. As a result, customers may encounter disruptions in receiving metrics data in Coralogix. Related features that rely on metrics data, including Alerts and Dashboards, may also be impacted. Our engineering teams are actively investigating this issue with the highest priority. We will provide further updates as soon as more information becomes available. We apologize for the inconvenience and appreciate your patience.

We are investigating an issue where traces may not appear in Frequent Search results for some environments. Our team is currently reviewing the behavior and working to identify the cause.

Customers running on EU1 region may experience delays in alerts triggering. Data ingestion is ongoing, but processing delays may affect alert pipelines.

The Alerts -> Alert Management page on EU2 (team.app.eu2.coralogix.com) is not loading. All other functionalities are working properly. Our Team is investigating the issue. If you have any question or need more assistance please contact us via chat or send us an email to [email protected]

We are continuing to investigate this issue.

Our team is currently investigating a delay in data ingestion affecting the EU2 region (.app.eu2.coralogix.com). We are actively working to identify the root cause and will provide updates as more information becomes available. For additional assistance, please contact our in-app support.

Our Team has identified an issue with our log based alerts in EU1 (team_name.coralogix.com). -"Immediate" log-based alerts are not affected. -all log-based "less than" are affected. -majority of "more than" log-based alerts are affected. Our Team is actively working on this issue and we should see a solution soon. If you have a question or need more assistance please contact us through chat or send us an email to [email protected]

We are currently investigating an issue affecting a subset of customers in the EU1 (.coralogix.com), EU2 (app.eu2.coralogix.com) and US1 (.app.coralogix.us) regions. Impacted users may experience difficulties logging in via SSO. Our team is actively working to identify the root cause and restore full functionality as quickly as possible. We will provide further updates as more information becomes available. If you have a question or need any assistance, please contact us through the chat or send us an email to [email protected].

We are continuing to investigate this issue.