Resolved after 20 minutes, on August 9, 2026.
A fix has been implemented and we are monitoring the results.
Update timeline
- investigating Aug 09, 2026, 03:03 PM UTC
We are aware that some customers in the EU1 region may be unable to use the Olly AI observability agent and are receiving errors when attempting to interact with it. Features related to it such as the Query Assistant are also impacted. Our team is actively investigating the issue. If you have any questions, reach out via chat or email at [email protected].
- monitoring Aug 09, 2026, 03:12 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 09, 2026, 03:24 PM UTC
This incident has been resolved.
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